Delivery Options: IN CLASSCourse Schedule / Fees
Front line leaders supervise the teams that are responsible for the critical day-to-day operations within an organization. They are the cornerstones who are responsible for the overall success of an organization, its sustainable growth and optimum operations. Gain the skills and knowledge to competently lead a team, increase employee engagement and enhance performance and productivity at the front line level.
The Certificate for Front Line Leaders provides the knowledge, skills and tools first-line supervisors need to be effective leaders.
The flexibility of this certificate program provides students with the ability to build their own certificate by selecting seminars that meet the requirements of the program as well as their own career needs.
Students are required to take 100 hours of seminars, and must choose a minimum of one seminar from each topic area, which the program is built around:
- Leading Self
- Leading Others
- Leading Business Operations
- Leading across Business Units
On completion of the required hours, students submit a 20-hour independent final assessment (reflective journal) based on the four topic areas.
Students may take seminars first and enrol in the certificate later, applying at that time for credit for those seminars completed and which meet the certificate requirements. Certificate requirements are subject to change therefore, we recommend applying for admission as early as possible, to lock in the certificate requirements and ensure credit for all seminars taken. Certificate requirements must be completed within five years from the start date of your first seminar.
The Front Line Leaders Certificate program is a recognized trade certificate by the Apprenticeship and Industry Training board. Graduates of the certificate program are eligible to apply for the Achievement in Business Competencies (Blue Seal) Program. See the Accrediting Associations section below for details.
Wondering how to get started?
Take a look at these frequently asked questions.
Seminars are typically offered over one, two, or three full days from 8:30 am to 4:30 pm at the main or downtown campuses.
All Continuing Education certificates have been developed with part-time learners in mind. The Certificate for Front Line Leaders is a 120-hour program.
The certificate requires a total of 120 hours including:
- 100 hours of seminars.
- A minimum of one seminar must be completed from each of the four topic areas: Leading Self, Leading Others, Leading the Business Operations, Leading and Collaborating Across Business Units
- Students must attain a "CR" graded for attendance in all seminar courses.
- A 20-hour independent final assessment (reflective journal) based on the four topic areas. The final assessment is graded.
Depending on the courses selected, students may complete the certificate in as little as two terms, but have up to five years from the start date of their first seminar to complete the certificate.
You can take courses first and enrol in the certificate later; however, as programs are subject to change, we recommend you apply for admission to the certificate program as early as possible. Once you are admitted, you can be confident that you have locked in the requirements leading to your graduation.
You must be a minimum of 18 years of age to be admitted to the program. Successful completion of a Grade 12 diploma and relevant work experience are recommended. If English is not your first language, please review the English language proficiency requirements.
A degree or diploma is not required to enrol in this program.Apply for Admission
Not applicable to the Certificate for Front Line Leaders.
On completion of one certificate, you may wish to pursue studies in another.
On completion of this certificate, up to 30 hours of seminar credit maybe transferred toward certificates in Professional Management, Human Resource Management, Marketing, Public Relations Management, or Security Management. The number of hours will vary based on certificate requirements and courses.
Students that have taken the Certificate of Emerging Leaders can transfer up to 35 hours toward the Certificate for Front Line Leaders.
If you wish to pursue another certificate program please complete the Application for Admission for your next certificate, and contact us requesting transfer of the equivalent course credits, or contact a student advisor for assistance at 403-220-2866. You must request the transfer of the equivalent courses credits to apply to your next certificate — this will not happen without your request.
The Front Line Leaders Certificate program is a recognized trade certificate by the Apprenticeship and Industry Training board. Graduates of the certificate program are eligible to apply for the Achievement in Business Competencies (Blue Seal) Program.
The Front Line Leaders Certificate program is recognized as both a full credit program (150 hours of study) and a partial credit program (120 to 149 hours of study) towards the Blue Seal requirements, depending on how many courses (and hours) are completed to earn the credential. Students must provide a transcript to have the hours properly credited.
The Achievement in Business Competencies (Blue Seal) Program is geared to certified tradespeople who wish to develop their business skills. It serves as evidence that a tradesperson not only meets Alberta's high industry standards, but has the knowledge and drive to succeed in business.
For more information visit tradesecrets.alberta.ca/experiencedworkers/business-competencies or call the Apprenticeship toll-free line at 1-800-248-4823.
To graduate, a student must satisfy all certificate requirements:
- Successfully complete program requirements.
- Attain a "CR" (Completed Requirements) in all seminars used to meet program requirements.
- Attain minimum instruction hours to meet program requirements.
- Successfully complete a Reflective Journal Summary for each of the topic areas.
It is the student's responsibility to ensure that all requirements for graduation are fulfilled in a timely fashion. To assist students in this, student services and information specialists are available to meet with students to review their status and determine outstanding requirements.