Challenge

This client's goal was to provide learning and development services that met the needs of its diverse leaders and strengthened their performance. Some leaders were new to their role, others were experienced leaders, while others were in acting leadership roles. The client wanted to provide its leaders with a self-service model to support their unique needs and current issues. They also wanted to ensure the quality of the learning was consistent across the course offerings.

Our approach

We conducted a joint program development using three tactics to gather data: focus groups, stakeholder interviews and an online survey. This allowed us to identify that there were three distinct types of programs required for three distinct audiences.

• A cohort-based leadership development program targeted for high-potential leaders
• An open-enrolment style program to support frontline leaders to close specific gaps that the cohort-based program could not address
• A third program for individual contributors (every other employee)

Unique factors for this client

• Three distinct programs were designed and delivered
• Leveraged the client's learning management system (LMS) to manage registrations
• Developed courses and programs in partnership with the client's SMEs and educational consultants
• Kick off and graduation events were held

Delivery and implementation

To support delivery, we leveraged the client's learning management system to gather registrations. The actual delivery was conducted as in-person classroom sessions at either the client's location and at our Downtown Campus, depending on the program and audience. For one of the program streams we used a personality assessment tool that was completed online prior to the first class. We held a kick-off event at our Downtown Campus where the program and facilitators were introduced, the assessment tool was debriefed, and there was an opportunity for the participants to network and connect with each other. We worked with the client to identify a program evaluation approach. At the end of each course, participants completed an instructor and course evaluation for quality assurance and to improve specific course delivery and outcomes. We also pivoted all of the programs online during COVID-19.

Operational support

• Prepared and delivered tailored training materials
• Developed and conducted program evaluation and analysis
• Registration and access of D2L (online learning environment)
• Program hours are transferrable towards Continuing Education certificates
• Prepared and printed certificates of completion