Course Description

Organizations continually implement solutions to help achieve goals and deliver value to stakeholders.

Solutions may have the “right” elements but there may be constraints in the solution or the organization that are limiting the value. Accuracy in measuring is important. A Business Analyst is positioned to identify limitations and develop measures that can accurately assess value.

Explore common analytical techniques to assess organizational performance. Learn to distinguish between measures, metrics, and key performance indicators. Apply these techniques to real world situations.

Course Details

By completion of this course, successful students will be able to:

  • Design performance measures that align with organizational performance requirements
  • Identify organization and solution limitations that constrain designs and operations
  • Formulate recommendations to existing solutions to increase business value
  • Apply various techniques to evaluate a solution, e.g. SWOT analysis, Market Analysis

Topics Covered

  • Performance Measures and Metrics
  • Decision Making
  • Evaluation Criteria
  • Balanced Scorecard
  • Observation
  • Root Cause Analysis
  • Benefits Realization
  • Enterprise and Organizational Limitations
  • Value Chain, SIPOC models

Applies Towards the Following Program(s)

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Online Synchronous
T, Th
6:00PM to 9:00PM
Jun 04, 2024 to Jun 20, 2024
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $599.00
  • Esther Shalini Rajasekaran, CBDA, CBAP, ITIL, ISTQB, SSM, CSC
Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

Students will require access to a computer with the required software, Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors).

This course uses Desire2Learn (D2L), an online learning management system, and Zoom web conferencing software. The instructor will post the course outline and other materials in D2L. For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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