Course Description

Organizations continually implement solutions to help achieve goals and deliver value to stakeholders.

Solutions may have the “right” elements but there may be constraints in the solution or the organization that are limiting the value. Accuracy in measuring is important. A Business Analyst is positioned to identify limitations and develop measures that can accurately assess value.

Explore common analytical techniques to assess organizational performance. Learn to distinguish between measures, metrics, and key performance indicators. Apply these techniques to real world situations.

Course Details

By completion of this course, successful students will be able to:

  • Design performance measures that align with organizational performance requirements
  • Identify organization and solution limitations that constrain designs and operations
  • Formulate recommendations to existing solutions to increase business value
  • Apply various techniques to evaluate a solution, e.g. SWOT analysis, Market Analysis

Topics Covered

  • Performance Measures and Metrics
  • Decision Making
  • Evaluation Criteria
  • Balanced Scorecard
  • Observation
  • Root Cause Analysis
  • Benefits Realization
  • Enterprise and Organizational Limitations
  • Value Chain, SIPOC models

Applies Towards the Following Program(s)


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