Course Description

Microsoft Dynamic 365 Fundamentals (CRM) is a powerful tool for organizing and analyzing customer data.

Students will explore the customer capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations.

Course material will be delivered through lectures and hands-on labs.

This course covers the objectives for Microsoft MB-910 Certification Exam.

Each student enrolled in the course will be eligible for one attempt to write the Microsoft MB-910 Certification Exam.

The University of Calgary is a Microsoft Silver Learning Partner.

Course Details

Learning Outcomes

By the completion of this course, successful students will be able to:

  • Describe the core capabilities of Dynamics 365 customer engagement apps
  • Describe Dynamics 365 Marketing
  • Describe Dynamics 365 Sales
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service


  • Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps
  • Learn the fundamentals of Microsoft Dynamics 365 Marketing
  • Learn the fundamentals of Microsoft Dynamics 365 Sales
  • Learn the fundamentals of Microsoft Dynamics 365 Field Service

Who is this course for?

Individuals in different roles and at various stages in their careers can benefit from this course. This course is designed for:

  • IT professionals who want to show a general understanding of the applications they work with
  • Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
  • Developers who want to highlight their understanding of business operations and CRM
  • Students, recent graduates, and individuals changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level


This course includes extensive hands-on activities designed to help you learn by working with Microsoft Dynamics 365. To complete the labs in this course, you will need:

  • A modern web browser - for example, Microsoft Edge
  • Microsoft Lab Access (will be provided at no additional cost)

Students will be provided with official Microsoft e-courseware (accessible from www.skillpipe.com).


There are no prerequisites for this course. Students are expected to have a fundamental understanding of customer engagement principles, business operations, and general computer skills.

Applies Towards the Following Program(s)

Enrol Now - Select a section to enrol in
Online Synchronous
8:30AM to 5:00PM
Jul 06, 2024 to Jul 13, 2024
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $499.00
  • Serina Kwok
Required Software
This course includes extensive hands-on activities designed to help you learn by working with Azure. To complete the labs in this course, you will need: A modern web browser - for example, Microsoft Edge A Microsoft Azure access (which will be provided) Microsoft Teams
Reading List / Textbook

Official Microsoft Learn Resources and Exam Guide


Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates. You are eligible for 1 attempt for Microsoft MB-910 certification exam included in this course.

You will require access to a computer with an Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors).

This course uses Desire2Learn (D2L), an online learning management system, and Microsoft Teams. The instructor will post your course outline and other materials in D2L. For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

For the best experience, your computer and internet connection should meet certain requirements. See the recommended requirements.

Students who do not formally withdraw from a course are considered registered in the course, even if they are no longer attending classes. See the refund policy.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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