Course Description

What is your preferred communication style: get-to-the-point, fact based, analytical, or warm, chatty and personal? Do you prefer work conversations that are direct, deal with the main issue and move on? Or, do you prefer to warm up a bit first, establish rapport, and then move into the topic at hand? These and other communication traits can make communicating in the workplace a challenging task. Have you ever been in a meeting and found yourself wishing people would just get to the point? Ever wish that some of your colleagues were more tactful and diplomatic? Has your boss ever told you that you need to speak up and contribute more in meetings? Do you find that your colleague's eyes glaze over when you are giving a report? Communication style can be as much a foreign language as any other spoken language. In this powerful one day course, using DiSC®, you will learn about communication styles most commonly used at work, identify your own preferred style, and discuss strategies and tips to understand and communicate more effectively with those whose styles are different than yours.


  • The DiSC communication style model
  • Determining your own communication style preferences
  • Identifying other communication style preferences
  • Increasing your communication style flexibility

* Please note that your DiSC profile must be completed in advance of this course. An email with instructions will go out to registrants one week before the course start date.


Certificate for Emerging Leaders topic area: Communication

Applies Towards the Following Program(s)

Enrol Now - Select a section to enrol in
Online Asynchronous
Oct 17, 2023
Online Synchronous
8:30AM to 4:30PM
Oct 18, 2023
Schedule and Location
Delivery Options
Course Fees
Fee Before GST non-credit $469.00
Reading List / Textbook

No textbook required.

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L.
  • Zoom web conferencing software.

To fully participate in the live sessions, students will need: an internet connection, a reliable headset with microphone and a webcam.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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