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Course Description

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will not be available until 9 am start date.

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Type
Online
Dates
Sep 24, 2019 to Nov 11, 2019
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

Prerequisite: BMC 352 Learning Online

It is not possible to register online for this course until you have successfully completed BMC 352 Learning Online or have completed the Learning Online Waiver.

If you are enrolled in a section of BMC 352 that will be completed before this course begins, you may enrol for this course by calling 403.220.2866.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
Sa
Time
8:30AM to 4:00PM
Dates
Nov 16, 2019 to Nov 30, 2019
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

Due to the intensive nature of this course, it is recommended that you familiarize yourself with course materials before your first class.

Assignments and group work will be required throughout the course duration and a final assignment may be due after the course has ended.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L one week prior to the course start date. For more information about D2L, please visit our Online Learning Resources.

Students are expected to attend all classes.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
Th
Time
6:00PM to 9:00PM
Dates
Feb 13, 2020 to Mar 26, 2020
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online
Dates
Apr 14, 2020 to Jun 01, 2020
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

Prerequisite: BMC 352 Learning Online

It is not possible to register online for this course until you have successfully completed BMC 352 Learning Online or have completed the Learning Online Waiver.

If you are enrolled in a section of BMC 352 that will be completed before this course begins, you may enrol for this course by calling 403.220.2866.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
T, W
Time
6:00PM to 9:00PM
Dates
Jul 07, 2020 to Jul 28, 2020
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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