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Course Description

Conflict Management

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will be available by 9:00 am (MT) the day prior to the start date.

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Enrol Now - Select a section to enrol in
Type
Online Asynchronous
Dates
Oct 08, 2024 to Nov 25, 2024
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE NEW EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
F
Time
8:30AM to 4:00PM
Dates
Nov 15, 2024 to Nov 29, 2024
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE NEW EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online Synchronous
Days
F
Time
8:30AM to 4:00PM
Dates
Jan 17, 2025 to Jan 31, 2025
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE  EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L.
  • Zoom web conferencing software.

To fully participate in the live sessions, students will need: an internet connection, a reliable headset with microphone, and a webcam. 

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online Synchronous
Days
F
Time
8:30AM to 4:00PM
Dates
Mar 28, 2025 to Apr 11, 2025
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L.
  • Zoom web conferencing software.

To fully participate in the live sessions, students will need: an internet connection, and a reliable headset with microphone.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online Asynchronous
Dates
Apr 08, 2025 to May 26, 2025
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
M, W
Time
5:30PM to 8:30PM
Dates
Jul 07, 2025 to Jul 28, 2025
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $529.00
Reading List / Textbook

** NOTE EDITION **

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: August 2023
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN-10: 014313759X 
ISBN-13: 978-0143137597

Visit the UCalgary Bookstore at www.calgarybookstore.ca

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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