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Course Description

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will not be available until 9 am start date.

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Enrol Now - Select a section to enrol in
Type
Class
Days
M, W
Time
6:00PM to 9:00PM
Dates
Jul 04, 2022 to Jul 25, 2022
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online
Dates
Oct 11, 2022 to Nov 28, 2022
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
Sa
Time
8:30AM to 4:00PM
Dates
Nov 19, 2022 to Dec 03, 2022
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

Delivery format may change in response to COVID-19. Students will be informed of any changes.

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online
Dates
Apr 11, 2023 to May 29, 2023
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
F
Time
8:30AM to 4:00PM
Dates
Apr 21, 2023 to May 05, 2023
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Class
Days
M, W
Time
6:00PM to 9:00PM
Dates
Jul 10, 2023 to Jul 31, 2023
Schedule and Location
Hours
20.0
Delivery Options
Course Fees
Flat Fee non-credit $495.00
Reading List / Textbook

Title: Difficult Conversations: How to Discuss What Matters Most
Edition: 10th Anniversary
Authors: Douglas Stone, Bruce Patton, Sheila Heen
Publisher: Penguin
ISBN: 978-0143118442

Title: Conflict Mode Instrument
Edition: 1st
Authors: Thomas, Kenneth W, & Kilmann, Ralph H.
Publisher: Organization Learning Resources

Visit the UCalgary Bookstore at www.calgarybookstore.ca.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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