HRM 230 - Human Resource Service Delivery Models: Fundamentals
Course Description
Across industries, Human Resource Business Partners (HRBPs) face persistent challenges in delivering effective services. Explore how human resource service delivery models create measurable business value by aligning with management processes, talent practices and integrated HR systems.
In this course, examine multi-tiered HR service delivery models and assess how they drive optimization across different levels of an organization.
Analyze common service delivery challenges such as gaps between policy and practice, governance issues and inconsistent use of technology. You also explore digital platforms and emerging HR technologies that improve the employee experience while meeting ethical and compliance requirements.
By applying strategic HR process management principles, you strengthen your ability to align HR service delivery with organizational goals and deliver measurable business value, by ensuring consistency, support scalability and align with organizational strategy across diverse environments.
Topics of Instruction
- Human resource management (HRM)
- HR service delivery models and processes
- Talent management practices
- HR professional practices
- HR technologies, applications, platforms and tools for enhancing employee experience (artificial intelligence driven, automation, mobile solutions)
- Ethical and compliance considerations: privacy, data security, artificial intelligence
Course Details
By completion of this course, successful students will be able to:
- Describe how multi-tiered service models contribute to optimisation at each level of organizational structure.
- Identify the capacity issues of HR service delivery models in relation to HR professionals’ ability to scale operations in the workforce.
- Articulate the relationships between human resource service delivery, processes, and talent management practices, and their connections to a broader HR Integrated System.
- Summarize the service delivery issues that arise from variances between policy and practices, inconsistent implementations of technology, and organizational gaps in consistency, standardization, and governance.
- Apply the principles of strategic HR Process Management in aligning HR service delivery practices with broader organisational goals.
- Recommend digital tools, platforms, and emerging HR technologies that support and optimize HR service delivery and enhance employee experience.
Proficiencies
This course is for human resources professionals who have experience in a generalist role and have been involved in HR functions beyond data entry—such as recruitment, employee relations, performance management, or policy development.
This is not an HR entry level course.
Applies Towards the Following Program(s)
- Human Resource Business Partner Certificate : Required courses: