The Workplace Conflict Management Certificate is designed for professionals across all industries who need to navigate workplace conflict, strengthen team dynamics, and enhance leadership skills. It is suited for individuals in roles where collaboration, communication, and conflict resolution play a key role in success.
This program explores frameworks, tools, and techniques for managing workplace conflicts effectively. You will engage with foundational concepts in conflict resolution, examine leadership approaches that incorporate coaching strategies, and explore methods for fostering positive workplace collaboration. The curriculum focuses on leveraging strategies to transform conflict into opportunities for creative solutions, support employee productivity and mitigate legal risks.
By the end of the program, you will have the tools to master leadership strategies, communication techniques, and proactive approaches to addressing workplace conflict in team-based and managerial settings.
By completion of this program, successful students will be able to:
- Identify workplace conflict dynamics and their impact on individuals and teams.
- Describe the theoretical principles and standards of conflict management and their applicability to various conflict scenarios.
- Identify individual conflict styles by examining various influential factors like biases, stereotypes, and triggers.
- Identify root causes and recognize coaching opportunities within teams.
- Use creative strategies for effective conflict resolution by gaining access to a variety of templates and developing a toolbox of practical resources.
- Apply conflict coaching skills to case studies in various settings, including personal, workplace, and community contexts.
- Apply a professional approach to conflict resolution by demonstrating a systematic understanding of professional standards and ethical principles that guide conflict resolution while managing conflicts with individuals or teams by developing a workplace conflict management philosophy statement.
This program is perfect if you...
- Lead projects or teams and want to reduce friction while fostering collaboration
- Work in HR and need effective strategies to manage workplace conflicts
- Handle customer or client interactions and want to resolve disputes constructively
- Oversee teams and aim to build a positive, collaborative work environment
- Manage high-stress environments where conflict resolution is key, such as healthcare or social services
- Want to enhance your leadership skills, communication strategies, and conflict resolution abilities
What will I get?
Students who complete this program will receive a Professional Certificate.
Program details
Online
Courses in this program are delivered online. Courses are scheduled at convenient times, allowing you to complete the program at a pace that fits your life.
You should plan on studying and working approximately 5-7 hours per week per course.
Online learning fits into busy schedules by taking the learning experience out of the traditional classroom. Students have online access to instructors, fellow learners, and learning materials.
Before taking your first online course, we recommended taking our free course: Digital Skills for Learning Online
6 Courses, 120 Hours
All Continuing Education programs are developed with part-time learners in mind. The Workplace Conflict Management Certificate is a 120-hour program.
The length of time it takes to complete this program varies by student. If you take one course per term (four courses a year), you will likely complete the program within 8 to 18 months. You will complete the program faster if you take multiple courses per term.
$3,024
The approximate cost to complete Workplace Conflict Management Certificate is $3,024.
This includes the $105 admission fee.
You do not require a degree or diploma to apply for admission to this program. You can take individual courses to start, and apply later.
The admission fee is $105.
To apply, you must meet the following requirements:
- 18 years of age or older
- Grade 12 diploma (recommended)
- Relevant work experience (recommended)
- If English is not your first language, you must meet the English language proficiency requirements
Programs change from time to time, so we recommend that you apply for admission as early as possible. Once admitted, your requirements to complete the program will not change – even if the program changes. You can be confident that completed and eligible courses will apply to your program.
Apply for AdmissionPrior learning from other post-secondary institutions
Advanced standing may be granted for equivalent, graded courses completed at other post-secondary institutions. Credit may be granted up to a maximum of 60 hours towards this program.
Apply for Advanced StandingTransferring credit from other Continuing Education programs
If you have completed requirements for another University of Calgary Continuing Education program, you may be able to transfer some credits to this program. For details, please review the "Credit towards other programs" information in the programs you have completed. To transfer credits, please contact a student advisor.
Maximum advanced standing and transferred credit
The combined total of advanced standing and transferred credits cannot exceed 60 hours for this program.
Transferability from the discontinued JIBC Conflict Resolution Certificate
Students who were previously enrolled in the discontinued Conflict Resolution Certificate program have the opportunity to apply for transferable hours towards courses in this program. Courses will transfer as follows:
| JIBC Conflict Resolution Course | Workplace Conflict Management Course |
|---|---|
| PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus | CFL 110 Foundations of Workplace Conflict Management |
| PDS 229 Conflict Dynamics in Groups | CFL 120 Managing Conflict Dynamics in Teams and Groups |
| PDS 185 Negotiation Skills Level I | CFL 140 Negotiations Skills Foundations |
Students requesting to transfer course hours will have the $105 admission fee to the new Workplace Conflict Management Certificate waived. Course hour transfer and admission fee waiver eligibility expires March 31, 2027.
On completion of this program, you may wish to pursue studies in another.
Upon completing Workplace Conflict Management Certificate, up to 20 hours of equivalent courses may be transferred towards the Certificate in Change Management, Human Resource Management Certificate, Certificate in Professional Management, Certificate in Professional Management - PEG, Certificate in Professional Management specializing in Construction Management, Certificate in Professional Management specializing in Risk Management, Certificate in Professional Management specializing in Strategic Management. The number of hours will vary based on program requirements and courses.
If you wish to pursue another program:
- Complete the Application for Admission for your next program
- Contact us to request transfer of the equivalent course credits
The transfer of course credits will not happen without your request.
Each year, scholarships and awards are given to deserving students not only for their academic achievement, but also for community involvement. Award sponsors include both corporate and private donors.
To apply, you must meet eligibility criteria and submission deadlines. Students in this program may be eligible for the following awards:
It is the student's responsibility to ensure all requirements for graduation are fulfilled.
See Graduation for details.
This program does not qualify students to apply for an international study permit.
International students who wish to live and work in Canada should consider our International Professional Programs.