Course Description

Stakeholders are the determining factor in recognizing the need to change. They’re equally vital in sustaining business change efforts.

Business Analyst bridge diverse stakeholder needs with implementation realities. Change success is achieved through the ability to develop collaborative relationships with stakeholders.

Examine fundamentals of organizational change management. Learn well-practiced, commonly used, and successful techniques to analyze stakeholders. Design effective stakeholder engagement strategies.

Course Details

By completion of this course, successful students will be able to:

  • Describe the principles of organizational change management
  • Illustrate the roles held by different stakeholders in business operations and business analysis
  • Organize stakeholder groups using various stakeholder modelling techniques
  • Assess the level of stakeholder engagement
  • Devise an approval process that supports collaborative stakeholder engagement

Topics Covered

  • Principles of Organizational Change Management
  • Human Responses to Change and Transition
  • Types of Stakeholders
  • Stakeholder Engagement Techniques Stakeholder Grids, Personas, Maps, RACI charts
  • Motivation Models
  • Governance Frameworks
  • Communication and Collaboration Models
  • Facilitation and Workshop Basics
  • Conflict and Negotiation
  • Verbal, non-Verbal and Listening skills

Applies Towards the Following Program(s)

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Online Synchronous
T, Th
6:00PM to 9:00PM
Oct 08, 2024 to Oct 24, 2024
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $599.00
Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

Students will require access to a computer with the required software, Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors).

This course uses Desire2Learn (D2L), an online learning management system, and Zoom web conferencing software. The instructor will post the course outline and other materials in D2L. For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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