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Course Description

Stakeholders are the determining factor in recognizing the need to change. They’re equally vital in sustaining business change efforts.

Business Analyst bridge diverse stakeholder needs with implementation realities. Change success is achieved through the ability to develop collaborative relationships with stakeholders.

Examine fundamentals of organizational change management. Learn well-practiced, commonly used, and successful techniques to analyze stakeholders. Design effective stakeholder engagement strategies.

Course Details

By completion of this course, successful students will be able to:

  • Describe the principles of organizational change management
  • Illustrate the roles held by different stakeholders in business operations and business analysis
  • Organize stakeholder groups using various stakeholder modelling techniques
  • Assess the level of stakeholder engagement
  • Devise an approval process that supports collaborative stakeholder engagement

Topics Covered

  • Principles of Organizational Change Management
  • Human Responses to Change and Transition
  • Types of Stakeholders
  • Stakeholder Engagement Techniques Stakeholder Grids, Personas, Maps, RACI charts
  • Motivation Models
  • Governance Frameworks
  • Communication and Collaboration Models
  • Facilitation and Workshop Basics
  • Conflict and Negotiation
  • Verbal, non-Verbal and Listening skills

Applies Towards the Following Program(s)

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Section Schedule
Oct 07, 2025 to Oct 23, 2025
Type
Online Asynchronous
Dates
Oct 07, 2025 to Oct 23, 2025
Type
Online Synchronous
Days
T, Th
Time
6:00PM to 9:00PM
Dates
Oct 07, 2025 to Oct 23, 2025
Schedule and Location
View Details
Hours
20.0
Delivery Options
Online Hybrid  
Course Fees
Flat Fee non-credit $599.00
Instructor(s)
  • Ruth Younie
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

This is an Online Hybrid course with Online Synchronous Sessions held online in real time (Mountain Time).

  • Zoom web conferencing software. To fully participate in the classes, students will need: an internet connection, and a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Section Schedule
Mar 30, 2026 to Apr 22, 2026
Type
Online Asynchronous
Dates
Mar 30, 2026 to Apr 22, 2026
Type
Online Synchronous
Days
M, W
Time
6:00PM to 9:00PM
Dates
Mar 30, 2026 to Apr 22, 2026
Schedule and Location
View Details
Hours
20.0
Delivery Options
Online Hybrid  
Course Fees
Flat Fee non-credit $599.00
Instructor(s)
  • Ruth Younie
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

This is an Online Hybrid course with Online Synchronous Sessions held online in real time (Mountain Time).

  • Zoom web conferencing software. To fully participate in the classes, students will need: an internet connection, and a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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