Course Description

Trust is the foundation for establishing effective communication, for motivating staff, for keeping customers and clients, and for establishing credibility. Thomas J. Watson, founder of IBM said: "The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy." Today, increased generational and cultural diversity in the workplace has an impact on building and maintaining trust more than ever before.


  • What trust is, and isn't
  • How trust develops
  • The Trust Model; the four levels of trust
  • Actions that build trust
  • Actions that destroy trust
  • Diagnosing your team and individual trust
  • When trust is broken

Applies Towards the Following Certificate(s)


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Mar 18, 2021 to Mar 25, 2021
Delivery Options
Course Fees
Fee before GST non-credit $389.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. Thursday March 18, 2:30PM to 4:00PM MT
  2. Tuesday March 23, 2:30PM to 4:00PM MT
  3. Thursday March 25, 3:00PM to 4:00PM MT

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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