Course Description

Trust is the foundation for establishing effective communication, for motivating staff, for keeping customers and clients, and for establishing credibility. Thomas J. Watson, founder of IBM said: "The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy." Today, increasing generational and cultural diversity in the workplace makes building and maintaining trust more difficult than it has ever been before.

Topics:

• What trust is, and isn't
• How trust develops
• The Trust Model; the four levels of trust
• Actions that build trust
• Actions that destroy trust
• Diagnosing your team and individual trust
• When trust is broken

Certificate for Emerging Leaders: Professional Skills

Applies Towards the Following Certificate(s)

• Certificate for Emerging Leaders : Professional Skills Seminars