Course Description

Much of the work in organizations is done by small groups. Groups make decisions, plan, solve problems, share information and more. Learn tools and strategies to lead productive meetings, manage conflict, ensure that people's time is well spent, and desired outcomes are achieved. Gain an understanding of group dynamics and process and how to bring creative energy to the art of leading groups with confidence.

Course Details

Upon successful completion of this course, you will be able to:

  • Define the role of a facilitator
  • Assess individual facilitation skills and develop a plan for improvement
  • Identify the steps in a facilitation process
  • Practice using a variety of facilitation techniques and tools
  • Practice methods of facilitating conflict and other challenging situations
  • Define a variety of approaches to group decision making
  • Design a facilitation process including evaluation approaches


Formerly: Facilitating for Results

Applies Towards the Following Certificate(s)


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