Course Description

Facilitators help other people resolve issues or improve processes. This seminar is designed to improve the skills of people who are facilitating initiatives such as: the start-up of teams or project groups; regular meetings; the resolution of issues, such as conflict, low productivity, or poor morale; planning of projects and complex tasks; team building; process improvement; group feedback meetings, and other similar types of sessions. Prior to this seminar, questionnaires will be sent to students to determine specific needs and issues to discuss. By gaining an understanding of the mindset of a facilitator—in contrast to other leaders—you will become more effective in your facilitation role. This seminar will help you sharpen or acquire basic facilitation skills, and increase your confidence through practise and feedback. Through facilitation clinics, you will learn approaches to difficult situations.


  • The role of the facilitator and how it changes in different situations
  • Basic tools for facilitation
  • Use of structured tools for process improvement, decision making, improving quality, and other tasks
  • Facilitating the start up of teams
  • Facilitating conflict resolution
  • Prevention of problems as a basic facilitation approach
  • Dealing with problems once they occur

Applies Towards the Following Program(s)

Enrol Now - Select a section to enrol in
Online Synchronous
5:00PM to 6:00PM
Nov 26, 2024
Online Hybrid
Nov 26, 2024 to Dec 06, 2024
Online Synchronous
5:00PM to 6:00PM
Dec 06, 2024
Schedule and Location
Delivery Options
Course Fees
Fee Before GST non-credit $639.99
  • Marielena Nunez
Reading List / Textbook

No textbook required.

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L.
  • Zoom web conferencing software.

To fully participate in the live sessions, students will need: an internet connection, a reliable headset with microphone and a webcam.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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