Course Description

Today's rapidly changing workplace requires that leaders operate as performance coaches, providing vision, clear expectations, honest feedback, developmental opportunities and recognition. Leadership practices that encourage employee commitment, accountability, and empowerment are essential. Focus on practical coaching strategies for quality performance and work on your own real situations, develop practical skills and take steps to enhance your leadership effectiveness. Create a plan to implement your learning at work.


  • Assessing your leadership behaviour
  • Establishing and maintaining a coaching relationship
  • Clarifying performance expectations
  • Encouraging initiative, accountability, innovation, and empowerment
  • Delegating to develop skills and capabilities
  • Focusing on strengths; managing weaknesses
  • Reinforcing quality results and providing feedback
  • Determining reasons for poor performance
  • Handling problem performance to achieve commitment
  • Ensuring change and follow-through
  • Constructively handling the discipline process
  • Using performance review for development
  • Ensuring mutual input and discussion in performance interviews
  • Assisting the troubled employee
  • Getting feedback from direct reports on your leadership

Certificate for Emerging Leaders topic area: Coaching

Applies Towards the Following Certificate(s)

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M, T, W
8:30AM to 4:30PM
Nov 22, 2021 to Nov 24, 2021
Schedule and Location
Delivery Options
Course Fees
Fee Before GST non-credit $835.00
Reading List / Textbook

No textbook required.

Section Notes

Delivery format may change in response to COVID-19. Students will be informed of any changes.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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