Emotional Intelligence (EI, EQ) is said to be two times more important than our intellectual intelligence (IQ) or technical competence. Time Magazine says: "IQ gets you hired but EQ gets you promoted." The terms of reference about what constitutes personal and professional competence have changed. Today, we need to integrate intellectual and emotional intelligence to make positive things happen in our lives, our families, and our organizations or communities.
Dr. June Donaldson's emotional intelligence model is called Emotional SMARTS®. It discusses the A,B,C, and D of staying emotionally smart; being grounded, centred, and focused, particularly during times of change, challenge, conflict, and uncertainty. 'A' relates to awareness skills; 'B' behaviours; 'C' contact or connection skills; and 'D' decision making—all critical life and work skills and competencies.
- Emotional SMARTS in terms of how you manage yourself and your interactions with others
- Four Emotional SMARTS cornerstones that form the foundation of emotional intelligence and wellness
- Individual performance in the 16 characteristics that underpin the four cornerstones
- Skills and competencies to enhance one's Emotional SMARTS, both personally and professionally
Certificate for Emerging Leaders: Personal Effectiveness