Loading...

Course Description

All organizations have conflict. Healthy organizations encourage conflict and deal with it in a positive, creative manner to reap the benefits of new ideas and improved relationships. This one-day seminar can help you, and your organization, develop a positive approach to conflict resolution. You will gain an understanding of how conflict affects individuals and teams in the workplace. You will examine your approach to dealing with conflict at work, and you will be introduced to, and assisted in, the development of alternative strategies. This seminar will benefit anyone wanting to understand and deal as effectively as possible with conflict.

Topics

  • Sources of conflict: organizational dynamics and individual differences
  • Creative Conflict Resolution Model: steps to take in resolving conflict
  • Dealing with emotion, including anger, in conflict situations
  • Essential communication skills for resolving conflict
  • Using interests to develop creative solutions to conflict problems

Applies Towards the Following Certificate(s)

Loading...

Enrol Now - Select a section to enrol in

Type
Online
Dates
Feb 09, 2021 to Feb 16, 2021
Hours
7.0
Delivery Options
Course Fees
Fee Before GST non-credit $409.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

To fully participate in the live sessions you will need to have access to a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Required fields are indicated by .