Course Description

Recognizing different personality styles are vital for business development success. When you know how others want to be treated, building quality, trust-based relationships is easier, faster, and more comfortable for everyone involved.

We continually influence others whether we are selling an idea, concept, product or service. Knowing how to create a mutually beneficial plan respectfully can help obtain a fast "YES" versus a slow "NO" in today's high-demand work environment.

Course Details

Upon completing this course, successful students will be able to:

  • Identify and explain how our behavioural style influences what we say and do; as well as how we value time and what others say and contribute to collaboration or conflict
  • Examine how to integrate communication skills designed to capture the attention and support of others
  • Discover the multiple steps of influencing others, whether presenting an idea, concept, product or service
  • Analyze how our current interpersonal approach increases endorsements from others

Topics of Instruction

  • Behaviourally smart actions
  • Interpersonal approach
  • Behavioural style
  • Integrate communication skills


Will be replacing: BUS  264 Leave a Lasting Impression and Increase Your Success


Certificate for Front Line Leaders      Seminar Category/Topic Area: Leading Business Operations

Certificate for Emerging Leaders       Seminar Category/Topic Area: Building Relationships 

Applies Towards the Following Certificate(s)

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May 03, 2022 to May 10, 2022
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Reading List / Textbook

No textbook required.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are live sessions included in this course.

We will update this site, and notify all registered students when the dates and times of the Zoom sessions have been confirmed.

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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