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Course Description

Listening is a critical workplace communication skill. Listening is the cornerstone of effective communication and is a core practice of leadership that helps engage, encourage, and lead people. Uncover how to apply integrative listening techniques to facilitate leadership through listening.

Employees and leaders who listen well can create trustworthy relationships that are transparent and foster loyalty. Examine why listening is a foundational leadership skill for engagement, empowerment, productivity and inspired accountability. 

Course Details

Upon completing this course, successful students will be able to:

  • Identify appropriate listening behaviours that help boost relationships at work
  • Explore the concept of integrative listening skills
  • Examine strategies tied to integrative listening practices and associated skills
  • Recognize how to use active listening skills to achieve personal, leadership and organizational success

Topics of instruction

  • Exploring listening behaviours
  • Strategies to enhance integrative listening skills
  • Facilitating leadership through listening

Notes

Will be replacing: BUS 279 Integrative Listening: The Leader's Edge

Prerequisites

Certificate for Emerging Leaders       Seminar Category/Topic Area: Communication Effectiveness

Certificate for Front Line Leaders      Seminar Category/Topic Area: Leading Others

Applies Towards the Following Certificate(s)

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Type
Online
Dates
Apr 20, 2022 to Apr 27, 2022
Hours
7.0
Delivery Options
Course Fees
Fee Before GST non-credit $389.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. April 20, 2022, 6:30PM to 7:30PM MT
  2. April 27, 2022, 6:30PM to 7:30PM MT

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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