Has this ever happened to you? You tell a team member that the work they just completed is not quite right and needs some changes or corrections. Or, they promised to get something to you last week but they haven’t even started it. When you approach them they react with an excuse, blame or complain. One of the main reasons people make excuses and do not improve their performance is they didn't receive the right feedback, in the right way or at the right time. It takes a great deal of skill to tell people that their work is not up to expectations - in a way that the person remains motivated, corrects the errors and works hard to improve. During this course participants will take part in group discussion, individual exercises and self reflection.
Upon completion of this course, successful students will be able to:
- Identify the benefits of giving performance-related feedback
- Examine the psychological defense mechanisms at play when feedback is provided
- Explore how to give and receive feedback and handle unexpected feedback
- Practise how to deliver and respond to feedback
- Create an outline for effectively giving feedback
NotesFormerly: BUS 145 Art of Giving and Receiving Criticism
This course has no prerequisites defined.
Certificate for Emerging Leaders: Communication