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Course Description

BUS 639 Managing Difficult Stakeholders

Engaging stakeholders and winning their support is crucial to the success of any organization. The ability to comprehend and manage stakeholders’ needs and expectations is important. Managers need to be able to identify the characteristics of difficult stakeholders whether they are clients, co-workers, or employees. Learn how to identify these characteristics and apply methods on how to manage difficult conversations while still maintaining the relationship through this process.

Course Details

By completion of this course, successful students will be able to:

  • Diagnose the characteristics and tactics of difficult stakeholders
  • Define a stakeholder engagement strategy that will build relationships, gain commitment and support from stakeholders
  • Analyze a process for continuous communication with stakeholders 
  • Apply proven techniques to effectively engage with and influence key stakeholders

Applies Towards the Following Certificate(s)

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Type
Online
Dates
Apr 20, 2022 to Apr 26, 2022
Hours
7.0
Delivery Options
Course Fees
Fee before GST non-credit $389.00
Instructor(s)
  • Jennifer Cummings
Reading List / Textbook

No textbook required.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. April 20, 2022, 6:00PM to 8:00PM MT
  2. April 26, 2022, 6:00PM to 8:00PM MT

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Type
Online
Dates
Jun 22, 2022 to Jun 28, 2022
Hours
7.0
Delivery Options
Course Fees
Fee before GST non-credit $389.00
Instructor(s)
  • Jennifer Cummings
Reading List / Textbook

No textbook required.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. June 22, 2022, 6:00PM to 8:00PM MT
  2. June 28, 2022, 6:00PM to 8:00PM MT

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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