Course Description

Engaging stakeholders and winning their support is crucial to the success of any organization. The ability to comprehend and manage stakeholders’ needs and expectations is important. Managers need to be able to identify the characteristics of difficult stakeholders whether they are clients, co-workers, or employees. Learn how to identify these characteristics and apply methods on how to manage difficult conversations while still maintaining the relationship through this process.

Course Details

By completion of this course, successful students will be able to:

  • Diagnose the characteristics and tactics of difficult stakeholders
  • Define a stakeholder engagement strategy that will build relationships, gain commitment and support from stakeholders
  • Analyze a process for continuous communication with stakeholders 
  • Apply proven techniques to effectively engage with and influence key stakeholders

Applies Towards the Following Certificate(s)


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Apr 14, 2021 to Apr 21, 2021
Delivery Options
Course Fees
Fee before GST non-credit $389.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

To fully participate in the live sessions you will need to have access to a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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