CFL 150 - Foundations in Inclusive Conflict Resolution: Strategies & Tools
Course Description
Incorporate ethical and Inclusive conflict resolution practices, strategies, and principles into your conflict management practices, helping you achieve sustainable outcomes and build meaningful relationships at the workplace.
Leveraging specific competencies and practical strategies to resolve conflicts that emerge from equity, diversity, inclusion, and accessibility (EDIA) conversations or situations is critical in our contemporary society. Neglecting these principles and practices leads to strained workplace relationships and exposes legal risks.
Learn to develop the cultural competencies and sensitivity required to navigate and analyze conflicts that emerge from different diversity dimensions and engage diverse team members and relationships equitably using theoretical and practical frameworks.
Course Outcomes
- Identify the types of conflicts that emerge from different diversity dimensions issues and/or equity, diversity, inclusion, and accessibility (EDIA) conversations or situations.
- Describe conflict resolution in the context of emerging trends and contemporary conversations related to the uniqueness of people, ideas, perspectives, ways of knowing or knowledge such as indigenous worldviews, practices, relations and reconciliation conversations within contemporary workspaces and dimensions of diversity.
- Illustrate broader conflict management approaches needed to navigate and resolve conflicts from equity, diversity, inclusion, and accessibility (EDIA) conversations or situations in a manner that upholds EDIA principles and fosters an inclusive and harmonious work or social environment.
- Explore approaches to incorporating conflict resolution in connection to EDIA and/or Indigenous relations issues and support practices that help accomplish shared objectives between individuals, teams, and organizations when responding appropriately.
- Explain conflict management methodologies that frame and guide Sustainable Conflict Resolution through intercultural competencies and communication tactics development to ensure individuals, teams, and organizations' interests are met.
Topics of Instruction
- Equity, Diversity, Inclusion, and Accessibility (EDIA) in conflict resolution
- Creating inclusive spaces
- Conflict analysis with cultural sensitivity
- Inclusive communication and dialogue
- Innovative conflict resolution through EDIA good practices
Applies Towards the Following Program(s)
- Workplace Conflict Management Certificate : Required courses