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Course Description

Discover the power of harmonious collaboration. Develop your ability to effectively manage and transform team conflicts into catalysts for growth and success.

Teams are composed of people with various personality traits and unique motivations. Alterations in the composition of even one member can transform the entire group dynamic. Harness the power of your team's diverse motivations and ensure effective performance by addressing clashes among team members and taking immediate action while maintaining a positive work environment.

By completion of this course, successful students will be able to:

  • Identify symptoms of team conflict and define the source of conflict and the role each member plays in the scenario
  • Identify communication barriers and conflict styles to gain self-awareness of your own conflict style and that of others, enabling effective management of conflicts through constructive approaches
  • Employ an unbiased approach while communicating to avoid stereotyping and maintain professionalism and transparency during the conflict resolution process
  • Outline how emotional intelligence plays a role in the process of conflict resolution and develop a deeper understanding of one's own emotions, triggers, and responses in conflict situations which will enable them to manage emotions effectively
  • Illustrate how to develop communication lines between team members to provide collective feedback
  • Formulate personalized strategies to navigate conflict effectively and coach individuals and teams while promoting positive work culture by endorsing inclusivity and cultural sensitivity

Topics of Instruction

  • Group dynamics
  • Communication gaps
  • Emotional Intelligence: empathizing, reflecting emotions
  • Intercultural competencies
  • Encouraging constructive feedback

Applies Towards the Following Program(s)

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Section Schedule
May 26, 2025 to Jun 21, 2025
Type
Online Asynchronous
Dates
May 26, 2025 to Jun 21, 2025
Type
Online Synchronous
Days
Th
Time
5:00PM to 6:30PM
Dates
May 29, 2025 to Jun 19, 2025
Schedule and Location
View Details
Hours
20.0
Delivery Options
Online Hybrid  
Course Fees
Flat Fee non-credit $499.00
Instructor(s)
  • Mariel Higuerey
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

This is an Online Hybrid course with Online Synchronous Sessions held online in real time (Mountain Time).

  • Zoom web conferencing software. To fully participate in the classes, students will need: an internet connection, and a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registering on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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