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Course Description

Trust is the foundation for establishing effective communication, for motivating staff, for keeping customers and clients, and for establishing credibility. Thomas J. Watson, founder of IBM said: "The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy." Today, increased generational and cultural diversity in the workplace has an impact on building and maintaining trust more than ever before.

Topics:

  • What trust is, and isn't
  • How trust develops
  • The Trust Model; the four levels of trust
  • Actions that build trust
  • Actions that destroy trust
  • Diagnosing your team and individual trust
  • When trust is broken

Equivalent to Certificate for Emerging Leaders: Professional Skills

Notes

Equivalent to BUS 173 Building trust in the workplace 
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Enrol Now - Select a section to enrol in
Type
Online Synchronous
Days
T, Th
Time
9:00AM to 12:00PM
Dates
Apr 25, 2023 to Apr 27, 2023
Schedule and Location
View Details
Hours
7.0
Delivery Options
Online Synchronous  
Course Fees
Flat fee non-credit $0.00
Instructor(s)
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. Apr 25, 2023: 9:00AM-12:00PM MT
  2. Apr 27, 2023 9:00PM-12:00PM MT
Type
Online Synchronous
Days
T, Th
Time
9:00AM to 12:00PM
Dates
Dec 12, 2023 to Dec 14, 2023
Schedule and Location
View Details
Hours
7.0
Delivery Options
Online Synchronous  
Course Fees
Flat fee non-credit $0.00
Instructor(s)
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. Dec 12, 2023: 9:00AM-12:00PM MT
  2. Dec 14, 2023 9:00PM-12:00PM MT
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