Course Description

To be a successful consultant, you need to be an expert in your field and at the same time be able to build strong relationships with a diverse group of internal and external stakeholders. Most organizations invest time, money and effort in training employees on products and technology, but fail when it comes to training employees on how to be consultants.

In this seminar, discover the importance of engaging with internal or external clients, building strong relationships, communicating effectively and managing client expectations. Examine the essential skills every consultant needs and design an action plan for both internal and external clients.

Course Details

Upon completion of this course, successful students will be able to:

  • Identify and assess the qualities and attributes of a consultant
  • Examine the roles of an internal and external consultant
  • Review and clarify client and organization goals, and set expectations
  • Analyse how to build strong relationships with clients, including techniques to guide clients through the consulting process
  • Develop a consulting action plan

Applies Towards the Following Certificate(s)

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Jun 14, 2022 to Jun 24, 2022
Delivery Options
Course Fees
Fee before GST non-credit $629.00
Reading List / Textbook

No textbook required.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are live sessions included in this course.  We will update this page, and notify all registered students as soon as dates and times are confirmed.

To fully participate in the live sessions you will need to have access to a reliable headset with microphone.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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