Course Description

To be a successful consultant, you need to be an expert in your field and at the same time be able to build strong relationships with a diverse group of internal and external stakeholders. Most organizations invest time, money and effort in training employees on products and technology, but fail when it comes to training employees on how to be consultants.

In this seminar, discover the importance of engaging with internal or external clients, building strong relationships, communicating effectively and managing client expectations. Examine the essential skills every consultant needs and design an action plan for both internal and external clients.

Course Details

Upon completion of this course, successful students will be able to:

  • Identify and assess the qualities and attributes of a consultant
  • Examine the roles of an internal and external consultant
  • Review and clarify client and organization goals, and set expectations
  • Analyse how to build strong relationships with clients, including techniques to guide clients through the consulting process
  • Develop a consulting action plan

Applies Towards the Following Program(s)

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Online Synchronous
F, Sa
8:30AM to 4:30PM
Aug 23, 2024 to Aug 24, 2024
Schedule and Location
Delivery Options
Course Fees
Fee before GST non-credit $639.99
Reading List / Textbook

No textbook required.

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L.
  • Zoom web conferencing software.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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