Course Description

This advanced coaching course will broaden and deepen your ability to coach others through challenging situations. Expanding your conflict coaching skill box, you will learn how to work with strong emotions related to conflicts, and examine the impact of face-saving, resistance, and power dynamics within the context of challenging conversations. Self-management, empathic responsiveness and accuracy, and attention to goals focus will be discussed as integral to creating effective resolutions.

Course Details

Upon successful completion of this course, the learner will be able to:

  • Develop and maintain a coach-like conversation when addressing challenging situations.
  • Select appropriate conflict coach strategies when working with emotionally escalated clients.
  • Identify and use conflict coaching skills when encountering resistance.
  • Create effective strategies for working with triggers for self and others.
  • Determine how to maintain a values and goal focused conflict coaching session.
  • Co-create options and build action plans that are focused on resolving challenging work issues.
  • Assess coaches own capacity to manage personal responses and reactions when dealing with challenging client issues and/or challenging clients.
  • Prepare and organize conflict coaching sessions in order to meet and exceed client needs.


This course applied towards the Certificate in Conflict Coaching with the Justice Institute of British Columbia. This course can also be completed as an elective to other JIBC Conflict Resolution Certificates.


PDS 238 Conflict Coaching Level I.

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Online Synchronous
M, T, W
8:30AM to 4:30PM
Dec 14, 2020 to Dec 16, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $665.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc).

Section Notes

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Classes are held online in real-time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L.
  • Zoom web conferencing software.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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