Course Description

Conflict Coaching Level 1

This course will benefit anyone, and be of particular interest to leaders, helpers and conflict resolution professionals. This unique form of dispute resolution places the onus on the clients to resolve their own conflicts. Conflict coaching participants will learn how to apply resolution theory and conflict coaching skills so that clients can effectively and proactively deal with their differences, whether applied to personal, workplace or community settings. The skills and applications learned during this introduction to conflict coaching provide participants with practical, effective methods to reduce the impacts of conflict and collaboratively build strategies for sustainable resolutions.

Course Details

By completion of this course, successful students will be able to:

  • Define conflict coaching premises and methodology.
  • Identify when and how conflict coaching is appropriate within the conflict intervention continuum.
  • Strategize how to prepare both the coach and the client for conflict coaching.
  • Utilize a conflict coaching model for building client clarity and capacity.
  • Distinguish coaching from consulting and maintain a conflict coaching relationship.
  • Design with the client; goals, focus and parameters of conflict coaching.
  • Develop a conflict coaching skills toolbox, and use as a basis when helping other in conflict.
  • Use listening and powerful questioning skills to support achievement of conflict coaching goals.
  • Build sustainable agreements for continued actions and success.


This course applied towards the Certificate in Conflict Coaching with the Justice Institute of British Columbia. This course can also be completed as an elective to other JIBC Conflict Resolution Certificates.

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Online Synchronous
W, Th, F
8:30AM to 4:30PM
Nov 25, 2020 to Nov 27, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $665.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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