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Course Description

This course introduces students to the Business Process Management (BPM) concepts, methodologies and techniques used to improve an organization's operational performance and to reduce its costs and risks.


Course Details

A business process is a set of activities that, once completed, will accomplish an organizational goal resulting in the delivery of a service or product for a customer or group. Business Process Management (BPM) defines the approach, lifecycle, techniques and frameworks used to improve an organization's operational performance (effectiveness, efficiency, adaptability, and quality) and to reduce its costs and risks.

Students will learn how to design, model, monitor and optimize processes within the lifecycle of a BPM initiative. The course will also teach the students how to model processes using the Business Process Model and Notation (BPMN) diagram format.


Course Level Learning Outcomes

By completion of this course, successful students will be able to:

  • Define business process and business process management
  • Describe the role of business processes in business analysis, quality management and continuous improvement
  • Create a SIPOC model of a process
  • Create a BPMN model of a complex business process
  • Apply process analysis techniques to measure process performance
  • Describe the business process lifecycle
  • Describe the frameworks and approaches used to manage business processes

Topics of Instruction

Business Process Introduction:

  • Business Process and Business Process Management defined
  • Components of a Business Process

Business Process related to other disciplines:

  • Business Analysis
  • Quality Management
  • Continuous Improvement

Supplier-Input-Process-Output-Customer (SIPOC) Modeling

Business Process Management Notation (BPMN) Modeling Basics:

  • BPMN definition and goals
  • Pools
  • Lanes
  • Start/End Events
  • Tasks and Types
  • Sequence Flows
  • Gateways
  • Message Flows
  • Sub-processes
  • Date Objects and Data Stores
  • Text Annotations and Groups

Process Analysis and Measurement:

  • Process Capability Index
  • Task Time, Cycle Time, and Lead Time
  • Lean Wastes

Advanced BPMN:

  • Intermediate Throw/Catch Events
  • Boundary Events
  • Timer Events
  • Message Events
  • Even Gateway
  • Sub-process Boundary Events
  • Event Sub-process

Business Process Lifecycle:

  • BPM lifecycle
  • DMAIC cycle
  • SDCA/PDCA cycle

Business Process Management Frameworks:

  • ISO 9001
  • Process Categorization Framework (PCF)

Applies Towards the Following Certificate(s)

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Type
Online Synchronous
Days
M, W
Time
6:00PM to 9:00PM
Dates
Apr 20, 2020 to May 25, 2020
Schedule and Location
Hours
30.0
Delivery Options
Course Fees
Flat Fee non-credit $825.00
Instructor(s)
Reading List / Textbook

Title: BABOK Guide
Edition: V3
Authors: IIBA
Publisher: IIBA

Title: Bpmn Method and Style with Bpmn Implementer's Guide
Edition: 2nd (2011)
Authors: Bruce Silver
Publisher: Cody-Cassidy Press
ISBN: 978-0982368114

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

You will require access to a computer with an Internet connection, a headset with speakers and microphone, webcam, and a monitor large enough to display multiple applications (or the use of two monitors).

This course uses:

  • Desire2Learn (D2L), an online learning management system, the instructor will post your course outline and other materials in D2L.
  • Adobe Connect (AC) web conferencing software.
  • A virtual lab with VMware Horizon, a platform that provides access to virtual applications including the latest software for the course. You will be provided with a VMware account and login information once the course starts.

If you are unfamiliar with the D2L and AC learning tools it is recommended to take BMC 352 Learning Online prior to enrolling in this course. For more information about D2L, please visit our Online Learning Resources.

Unless notified, all online courses are available one day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

The University is closed on holidays and no classes are run on these dates or their long-weekends:

  • Victoria Day (Monday, May 18, 2019)
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