Course Description

This course introduces students to the Business Process Management (BPM) concepts, methodologies and techniques used to improve an organization's operational performance and to reduce its costs and risks.

Course Details

A business process is a set of activities that, once completed, will accomplish an organizational goal resulting in the delivery of a service or product for a customer or group. Business Process Management (BPM) defines the approach, lifecycle, techniques and frameworks used to improve an organization's operational performance (effectiveness, efficiency, adaptability, and quality) and to reduce its costs and risks.

Students will learn how to design, model, monitor and optimize processes within the lifecycle of a BPM initiative. The course will also teach the students how to model processes using the Business Process Model and Notation (BPMN) diagram format.

Course Level Learning Outcomes

By completion of this course, successful students will be able to:

  • Define business process and business process management
  • Describe the role of business processes in business analysis, quality management and continuous improvement
  • Create a SIPOC model of a process
  • Create a BPMN model of a complex business process
  • Apply process analysis techniques to measure process performance
  • Describe the business process lifecycle
  • Describe the frameworks and approaches used to manage business processes

Topics of Instruction

Business Process Introduction:

  • Business Process and Business Process Management defined
  • Components of a Business Process

Business Process related to other disciplines:

  • Business Analysis
  • Quality Management
  • Continuous Improvement

Supplier-Input-Process-Output-Customer (SIPOC) Modeling

Business Process Management Notation (BPMN) Modeling Basics:

  • BPMN definition and goals
  • Pools
  • Lanes
  • Start/End Events
  • Tasks and Types
  • Sequence Flows
  • Gateways
  • Message Flows
  • Sub-processes
  • Date Objects and Data Stores
  • Text Annotations and Groups

Process Analysis and Measurement:

  • Process Capability Index
  • Task Time, Cycle Time, and Lead Time
  • Lean Wastes

Advanced BPMN:

  • Intermediate Throw/Catch Events
  • Boundary Events
  • Timer Events
  • Message Events
  • Even Gateway
  • Sub-process Boundary Events
  • Event Sub-process

Business Process Lifecycle:

  • BPM lifecycle
  • DMAIC cycle
  • SDCA/PDCA cycle

Business Process Management Frameworks:

  • ISO 9001
  • Process Categorization Framework (PCF)


For the best experience, your computer and internet connection should meet certain requirements. See the recommended requirements...

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Online Synchronous
T, Th
6:00PM to 9:00PM
Nov 05, 2024 to Dec 05, 2024
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $879.00
Required Software
VM required MS Office 2016, MS Visio 2016
Reading List / Textbook

Title: BABOK Guide
Edition: V3
Authors: IIBA
Publisher: IIBA

Title: Bpmn Method and Style with Bpmn Implementer's Guide
Edition: 2nd (2011)
Authors: Bruce Silver
Publisher: Cody-Cassidy Press
ISBN: 978-0982368114

Section Notes

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post the course outline and other materials in D2L.
  • A virtual lab with VMware Horizon, a platform that provides access to virtual applications including the latest software for the course. Students will be provided with a VMware account and login information once the course starts.

For the best experience, student computers and internet connections should meet certain requirements. See the recommended requirements...

For more information about D2L and Virtual Machines please visit our Online Learning Resources.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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