ICT 763 - Business Process Management

UCalgary Continuing Education

Course Description

This course introduces students to the Business Process Management (BPM) concepts, methodologies and techniques used to improve an organization's operational performance and to reduce its costs and risks.

Course Details

A business process is a set of activities that, once completed, will accomplish an organizational goal resulting in the delivery of a service or product for a customer or group. Business Process Management (BPM) defines the approach, lifecycle, techniques and frameworks used to improve an organization's operational performance (effectiveness, efficiency, adaptability, and quality) and to reduce its costs and risks.

Students will learn how to design, model, monitor and optimize processes within the lifecycle of a BPM initiative. The course will also teach the students how to model processes using the Business Process Model and Notation (BPMN) diagram format.

Course Level Learning Outcomes

By completion of this course, successful students will be able to:

Define business process and business process management
Describe the role of business processes in business analysis, quality management and continuous improvement
Create a SIPOC model of a process
Create a BPMN model of a complex business process
Apply process analysis techniques to measure process performance
Describe the business process lifecycle
Describe the frameworks and approaches used to manage business processes

Topics of Instruction

Business Process Introduction:

Business Process and Business Process Management defined
Components of a Business Process

Business Process related to other disciplines:

Business Analysis
Quality Management
Continuous Improvement

Supplier-Input-Process-Output-Customer (SIPOC) Modeling

Business Process Management Notation (BPMN) Modeling Basics:

BPMN definition and goals
Pools
Lanes
Start/End Events
Tasks and Types
Sequence Flows
Gateways
Message Flows
Sub-processes
Date Objects and Data Stores
Text Annotations and Groups

Process Analysis and Measurement:

Process Capability Index
Task Time, Cycle Time, and Lead Time
Lean Wastes

Advanced BPMN:

Intermediate Throw/Catch Events
Boundary Events
Timer Events
Message Events
Even Gateway
Sub-process Boundary Events
Event Sub-process

Business Process Lifecycle:

BPM lifecycle
DMAIC cycle
SDCA/PDCA cycle

Business Process Management Frameworks:

ISO 9001
Process Categorization Framework (PCF)

Notes

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