COR 693 - Building Leader Trust in the Work Environment

Course Description

Trust is the foundation for establishing effective communication, motivating staff, keeping customers and clients, and establishing credibility. Thomas J. Watson, founder of IBM said: “The toughest thing about the power of trust is that it’s very difficult to build and very easy to destroy.” Today, increasing generational and cultural diversity in the workplace makes building and maintaining trust more difficult than it ever has been before.

Course Details

By the completion of this course, successful students will be able to:

• Assess the level of trust in your organization and your trustworthiness.
• Be mindful of the results of distrust between employees and within an organization.
  Identify characteristics that encourage trusting employees and organizations.
• Discover common “trust busters” and specific actions you can take to prevent their
  presence in the workplace.
• Explore the ways organizations and teams can build a culture of trust.
• Identify the warning signs of a low-trust organization and how to restore trust when it’s
  been lost.

Course Topics

• What trust is, and isn’t
• How trust develops
• The Trust Model: four levels of trust
• Actions that build trust
• Actions that destroy trust
• Diagnosing your team and individual trust
• When trust is broken