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Course Description

The difficult conversation is stressful; it feels like an invisible minefield. It could be about telling someone that you are upset; giving bad news; or telling your manager, co-worker, or family member that they have done something that distresses you. The problem with these difficult conversations is that we spend more time worrying about them than engaging in them. Consequently, we either "blow it," put the conversations off too long or avoid them altogether.

This course presents ways to handle difficult discussions with skill and confidence. Learn an assertive yet respectful method for discussing concerns with others. This method works well for giving constructive feedback, getting your views heard in tense situations, and encouraging others to change their behaviour.

Practice the method in a friendly environment using sample situations or your own challenges. Build awareness of success factors and bear traps in difficult conversations, gain tools for engaging in difficult conversations and develop greater clarity about what not to say, as well as what to say and how to say it and learn how to change the behaviour of others by what you say and do.

Course Details

By the completion of this course, successful students will be able to:

  • A special kind of listening
  • Headspace talk for success or sabotage
  • Perspective: who and what is this all about?
  • Success factors: before you begin, during, and after
  • Turning up the heat: what to do in open conflict
  • The model: walkthrough and practice
  • Topics from participants
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Enrol Now - Select a section to enrol in
Type
Class
Days
T
Time
8:30AM to 4:30PM
Dates
May 28, 2024
Schedule and Location
Hours
7.0
Delivery Options
Course Fees
Flat Fee non-credit $0.00
Section Notes

This corporate course is open to ARC Resources Ltd. enrolments only.

The deadline to register for this course is May 21, 2024.

If you are traveling to Calgary to attend a session, it is your responsibility to book your charter flight and accommodation.

For more details (including how to book travel arrangements) go to: conted.ucalgary.ca/cor/arc

Type
Class
Days
W
Time
8:30AM to 4:30PM
Dates
Sep 11, 2024
Schedule and Location
Hours
7.0
Delivery Options
Course Fees
Flat Fee non-credit $0.00
Section Notes

This corporate course is open to ARC Resources Ltd. enrollments only.

The deadline to register for this course is September 4, 2024.

If you are traveling to Calgary to attend a session, it is your responsibility to book your charter flight and accommodation.

For more details (including how to book travel arrangements) go to: conted.ucalgary.ca/cor/arc

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