COR 592 - Coaching for Quality Performance-Cybera

Course Description

Today's rapidly changing workplace requires that leaders operate as performance coaches, providing vision, clear expectations, honest feedback, developmental opportunities and recognition. Leadership practices that encourage employee commitment, accountability, and empowerment are essential. Focus on practical coaching strategies for quality performance and work on your own real situations, develop practical skills and take steps to enhance your leadership effectiveness. Create a plan to implement your learning at work.

Course Details

Upon completion of this course, successful participants will be able to:

• Assess leadership behaviour
• Establish and maintain a coaching relationship
• Recognize how to encourage initiative, accountability, innovation, and empowerment
• Discover how to focus on strengths; managing weaknesses
• Determine reasons for poor performance
• Examine how to apply change and follow-through
• Use performance review for development
• Identify mutual input and discussion in performance interviews
• Assist the troubled employee

Topics of Instruction

• Clarifying performance expectations
• Delegating to develop skills and capabilities
• Reinforcing quality results and providing feedback
• Handling problem performance to achieve commitment
• Constructively handling the discipline process
• Ensuring mutual input and discussion in performance interviews

Notes