Course Description

Today's rapidly changing workplace requires that leaders operate as performance coaches, providing vision, clear expectations, honest feedback, developmental opportunities and recognition. Leadership practices that encourage employee commitment, accountability, and empowerment are essential. Focus on practical coaching strategies for quality performance and work on your own real situations, develop practical skills and take steps to enhance your leadership effectiveness. Create a plan to implement your learning at work.

Course Details

Upon completion of this course, successful students will be able to:


  • Assessing your leadership behaviour
  • Establishing and maintaining a coaching relationship
  • Clarifying performance expectations
  • Encouraging initiative, accountability, innovation, and empowerment
  • Delegating to develop skills and capabilities
  • Focusing on strengths; managing weaknesses
  • Reinforcing quality results and providing feedback
  • Determining reasons for poor performance
  • Handling problem performance to achieve commitment
  • Ensuring change and follow-through
  • Constructively handling the discipline process
  • Using performance review for development
  • Ensuring mutual input and discussion in performance interviews
  • Assisting the troubled employee


Note: Course equivalency BUS 155 Coaching for Quality Performance

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T, W, Th
9:00AM to 3:00PM
Nov 07, 2023 to Nov 09, 2023
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $0.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory in-person sessions included in this course.


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