COR 443 - Coaching for Quality Performance - City of Calgary ALL
73034891
Delivery Options
Class
UCalgary Continuing Education
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Course Description
Today's rapidly changing workplace requires that leaders operate as performance coaches, providing vision, clear expectations, honest feedback, developmental opportunities and recognition. Leadership practices that encourage employee commitment, accountability, and empowerment are essential. Focus on practical coaching strategies for quality performance and work on your own real situations, develop practical skills and take steps to enhance your leadership effectiveness. Create a plan to implement your learning at work.Course Details
Upon completion of this course, successful students will be able to:
Topics
- Assessing your leadership behaviour
- Establishing and maintaining a coaching relationship
- Clarifying performance expectations
- Encouraging initiative, accountability, innovation, and empowerment
- Delegating to develop skills and capabilities
- Focusing on strengths; managing weaknesses
- Reinforcing quality results and providing feedback
- Determining reasons for poor performance
- Handling problem performance to achieve commitment
- Ensuring change and follow-through
- Constructively handling the discipline process
- Using performance review for development
- Ensuring mutual input and discussion in performance interviews
- Assisting the troubled employee
Notes
Note: Course equivalency BUS 155 Coaching for Quality Performance
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