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Course Description

During this 90 minute presentation, expect to increase your understanding of the responsibility of leaders in human service organizations in relation to becoming strong leaders as well as creating and maintaining high performing boards. Topics will cover:

1. What does it mean to be a leader in a human services organizations and what are the key leadership behaviours required to be successful?
2. What is the most effective way to build a strong board?
3. “The most important relationship is between the CEO and the Board Chair” - why truer words were never spoken.
4. Performance Management of the Board & CEO - pulling it all together.

There will be time for questions/discussions at the end of the presentation.


Our speaker, Heather Heasman is President of Heasman Group, a management and executive coaching consulting firm, focusses on leadership, strategy development, entrepreneurship and board governance in both the corporate and non-profit sectors. As a seasoned business leader and community volunteer, Heather knows what works in managing the relationship between leaders and Boards of Directors in human services organizations - and it isn’t always the best practice “flavour of the month”. Heather holds a BComm in Marketing from The Haskayne School of Business and an MSc in International Marketing from the University of Strathclyde in Glasgow, Scotland. She is a trained executive coach and a member of the International Coaching Federation. Heather has taught at The Haskayne and Bissett Schools of Business in entrepreneurship, strategy and business communications. Heather is currently delivering seminars in the University of Calgary’s Emerging Leaders, Project Management and Front Line Leaders Certificate programmes and continues her work in the community with Woods Homes, The Silver Linings Foundation and Western Canada Freeride Association. Heather is a busy mum of three and when not working can be found in the mountains - either on the slopes or the hiking and biking trails.

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Thank you for your interest...

Unfortunately, this course is not currently open for enrolment.

If you have a Professional and Continuing Education account, take note of the course number and submit a course inquiry to be notified if new sections become available.

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