Course Description

This is corporate training course for the City of Calgary only. Please do not register unless you are part of the ALL program. 

The difficult conversation is stressful; it feels like an invisible minefield. It could involve telling someone that you are upset, giving bad news, or telling your manager, co-worker, or family member that they have done something that distressed you. The problem with the difficult conversation is that we spend more time worrying about it than engaging in it. Consequently, we either 'blow it,' put the conversation off too long, or avoid it altogether. This session presents ways to handle difficult discussions with skill and confidence. Experience an assertive, yet respectful method for discussing concerns with others including giving constructive feedback, getting your views heard in tense situations, and encouraging others to change behaviour. Practise the method in a friendly environment using sample situations or your own challenges. Build awareness of success factors and bear-traps of difficult conversations. Gain tools for engaging in difficult conversations. Develop clarity about what to say, how to say it and what not to say, and explore how to change the behaviour of others by what you say and do.


  • A special kind of listening
  • Headspace talk for success or sabotage
  • Perspective: who and what it is all about
  • Success factors: before you begin, during and after
  • Turning up the heat: what to do in open conflict
  • The model: walkthrough and practise
  • Topics from participants

Certificate for Emerging Leaders: Communication

Enrol Now - Select a section to enrol in
Online Synchronous
T, F
8:30AM to 12:00PM
Jun 20, 2023 to Jun 23, 2023
Schedule and Location
Delivery Options
Course Fees
flat fee non-credit $0.00
Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. Jun 20, 2023, 8:30AM to 12:00PM MT
  2. Jun 23, 2023, 8:30AM to 12:00PM MT
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