This is corporate training course for the City of Calgary only. Please do not register unless you are part of the ALL program.
How do we directly address conflict in a way that preserves or improves relationships, creates new opportunities, and increases productivity? This seminar provides a ten-step method for resolving conflict and provides a sound, logical roadmap for action.
Conflict is inevitable: when people work together they bring differing perspectives, opinions, and motives that can lead to conflict. Conflict is not always bad. Many conflicts—when handled properly—can create an atmosphere of creativity and innovation. While natural ability is helpful, we know these skills can be effectively developed and improved.
This content of this course is powered by The Center for Creative Leadership® (CCL) in collaboration with University of Calgary Continuing Education.
Equivalent to Certificate for Emerging Leaders: Professional Skills
By completion of this course, successful students will be able to:
- Recognize their own conflict “triggers”
- Determine how differing values may contribute to conflict
- Practice active and passive responses to conflict
- Apply the strategies to a workplace conflict situation