Course Description

Microsoft Outlook Levels 1 and 2

Microsoft Outlook Levels 1 and 2 teaches students how to: create, edit, send and manage messages; use different features for tracking; manage attachments; manage email folders; create signatures; create and modify appointments, meetings, contacts, notes and tasks; work with data files; create search folders; manage auto replies; use RSS; manage security; share calendar and contacts.

Course Details


Registrations within 24 hours of course start time must be made by phone (403-220-2866).

Course Content

Course Level Learning Outcomes

Upon successful completion of this course, you will be able to:

  • Obtain an introduction to Microsoft Outlook
  • Navigate around the Microsoft Outlook interface
  • Create, send, receive, and save email messages
  • Forward and reply to email messages
  • Insert items and attachments in email messages
  • Use reminders and flag email messages for action
  • Use signatures in email messages
  • Work with email conversations
  • Manage email messages using categories and folders
  • Move, archive and delete email messages
  • Create, manage, edit, and share contacts
  • Work with contact groups
  • Create and manage appointments, events and meetings requests on the calendar
  • Create and modify tasks and notes
  • Work with search folders, rules and automatic replies
  • Work with data files and set up mail accounts
  • Manage and delegate access to email accounts

Topics of Instruction

  • Getting to Know Outlook
  • Working with Contacts
  • E-mail and Calendar Basics
  • Advanced Email Tools, Contact Management, and Calendar Management
  • Managing Email Messages, Meetings, Tasks, Notes and Journal Entries
  • Automating Message Processing
  • Categories and Outlook Data Files


  • Students are familiar with the personal computer, keyboard and mouse
  • Students have Microsoft Windows skills and knowledge, and can perform the following tasks:
    • start and run Windows
    • use the taskbar, Start button and Help feature
    • use Minimize, Maximize, Restore Down/Up and Close
    • use the left and right mouse buttons appropriately
    • understand file management techniques
    • navigate between files, folders, or drives.

Applies Towards the Following Program(s)


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please contact us for more information.

Required fields are indicated by .