Course Description

Conflicts occur between management and labour, buyer and seller, between colleagues, and frequently, between managers in the same organization. Managers and employees may compete for financial and human resources; they may be in conflict over the policies and goals of the organization; or who has the authority to make decisions. Negotiation is a method to resolve conflict to reach an agreement that benefits both sides while recognizing that each side will protect its own self-interest. In this seminar, you will be introduced to the Creative Negotiating approach and steps in the negotiating process.


  • Hard, soft and creative negotiating; What are the differences?
  • Principles of Creative Negotiating
  • Steps in the negotiating process
  • Clarifying interests, issues and positions
  • Measuring the outcomes of the negotiation
  • Power in the negotiating relationship
  • Alternatives to negotiating
  • Communication skills in negotiating
  • Dealing with your stakeholders

Applies Towards the Following Certificate(s)


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Apr 28, 2021 to May 05, 2021
Delivery Options
Course Fees
Fee Before GST non-credit $429.00
Reading List / Textbook

No textbook required.

Section Notes

This course uses Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L. For more information about D2L, please visit our Online Learning Resources.

Please note there are mandatory live sessions included in this course.

The live sessions will be held in real time as follows:

  1. Wednesday April 28, 6:30PM to 8:30PM MT
  2. Thursday April 29, 6:30PM to 8:30PM MT
  3. Monday May 3, 4:00PM to 6:00PM MT

To fully participate in the live sessions you will need to have access to a reliable headset with microphone and a webcam.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Students who are unfamiliar with online learning are recommended to take BMC 352 Learning Online prior to enrolling in this course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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