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Course Description

Conflicts occur between management and labour, buyer and seller, between colleagues, and frequently, between managers in the same organization. Managers and employees may compete for financial and human resources; they may be in conflict over the policies and goals of the organization; or who has the authority to make decisions. Negotiation is a method to resolve conflict to reach an agreement that benefits both sides while recognizing that each side will protect its own self-interest. In this seminar, you will be introduced to the Creative Negotiating approach and steps in the negotiating process.

Topics

  • Hard, soft and creative negotiating; What are the differences?
  • Principles of Creative Negotiating
  • Steps in the negotiating process
  • Clarifying interests, issues and positions
  • Measuring the outcomes of the negotiation
  • Power in the negotiating relationship
  • Alternatives to negotiating
  • Communication skills in negotiating
  • Dealing with your stakeholders

Certificate for Emerging Leaders: Personal Effectiveness

Applies Towards the Following Certificate(s)

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Type
Class
Days
M
Time
8:30AM to 4:30PM
Dates
May 04, 2020
Schedule and Location
Hours
7.0
Delivery Options
Course Fees
Fee Before GST non-credit $429.00
Section Notes

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least ten calendar days prior to the start date of the course.

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