Course Description

BUS 275 Creative Negotiating

Conflicts occur between management and labour, buyer and seller, between colleagues, and frequently, between managers in the same organization. Managers and employees may compete for financial and human resources; they may be in conflict over the policies and goals of the organization; or who has the authority to make decisions. Negotiation is a method to resolve conflict to reach an agreement that benefits both sides while recognizing that each side will protect its own self-interest. In this seminar, you will be introduced to the Creative Negotiating approach and steps in the negotiating process.


  • Hard, soft and creative negotiating; What are the differences?
  • Principles of Creative Negotiating
  • Steps in the negotiating process
  • Clarifying interests, issues and positions
  • Measuring the outcomes of the negotiation
  • Power in the negotiating relationship
  • Alternatives to negotiating
  • Communication skills in negotiating
  • Dealing with your stakeholders

Applies Towards the Following Program(s)

Enrol Now - Select a section to enrol in
Online Synchronous
8:30AM to 4:30PM
Jun 14, 2024
Schedule and Location
Delivery Options
Course Fees
Fee Before GST non-credit $399.99
Reading List / Textbook

No textbook required.

Section Notes

Classes are held online in real time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L.
  • Zoom web conferencing software.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students registered on (or after) the start date will receive access within one day of registration.

Students unfamiliar with online learning are encouraged to take our free Digital Skills for Learning Online course.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

Required fields are indicated by .