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BMC 212 Conflict Management

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Course Description

Learn how to deal effectively with the conflicts that are frequently part of workplace life. Gain an understanding of your conflict management style and develop strategies and skills to deal with individual and team conflict situations. Improve relationships and increase personal productivity. These are the results that effectively managed conflict can provide.

Course Details

Upon successful completion of this course, you will be able to:

  • Identify and understand the sources and effects of conflict generally and "difficult conversations" specifically.
  • Increase awareness of the negative effect that unresolved or ineffectively managed conflict has in general, and specifically within the workplace.
  • Understand the role that assumptions and differences in values and perceptions play in the generation of conflictive situations and develop strategies and communication skills to manage them effectively.
  • Identify and work with a set of skills and approaches that contribute to effective management of conflict and "difficult conversations" in the workplace.
  • Identify and understand the "3 conversations": "What Happened"  "Emotions"  "Identity"

Notes

For online offerings: unless notified, the course will not be available until 9 am start date.


Applies Towards the Following Certificate(s)




Sections

  BMC 212 - 088 Conflict Management  
  Winter 2017   Status:  Available
 
Class:   Thu 6:00PM - 9:00PM
09 Feb 2017 to 23 Mar 2017
Number of Sessions: 7 Sessions
Hours: 20.00
Course Fees:   Flat Fee non-credit    $445.00
Potential Price Adjustments:
 
Campus: Downtown
Delivery Options:  Class
Instructor(s): Nicole Jelley
  Reading List / Textbook:  

Required Textbook

Title: Difficult Conversations: How to Discuss What Matters Most

Edition: 10th Anniversary

Authors: Douglas Stone, Bruce Patton, Sheila Heen

Publisher: Penguin

 

Required Textbook

Title: Conflict Mode Instrument

Edition: 1st

Authors: Thomas Killman

Publisher: Organization Learning Resources

 

For information on the UofC Bookstore hours, store locations or how to purchase textbooks please go to: http://www.calgarybookstore.ca

To compare new and used textbook prices, visit: http://calgary.verbacompare.com/comparison?id=104502

Textbooks and course packs are available for purchase from our UofC Bookstore, located at the main campus on the first floor of the MacEwan Student Centre.  If you prefer, visit the Bookstore website to order online and have them delivered to your home or office.  - http://calgarybookstore.ca/

  Section Notes:  

The instructor may choose to use Desire2Learn;(D2L), an online learning environment, to post the Course Outline and other course materials. If you have questions about using D2L, let your instructor know when you attend the first class. D2L may not be available before the start date of the course.

A $25 fee applies for course withdrawals and transfers.  
 
  BMC 212 - 089 Conflict Management  
  Spring 2017   Status:  Available
 
Online:   18 Apr 2017 to 05 Jun 2017
Hours: 20.00
Course Fees:   Flat Fee non-credit    $445.00
Potential Price Adjustments:
 
Delivery Options:  Online
Instructor(s): Audrey Farrier
  Reading List / Textbook:  

Required Textbook

Title: Difficult Conversations: How to Discuss What Matters Most

Edition: 10th Anniversary

Authors: Douglas Stone, Bruce Patton, Sheila Heen

Publisher: Penguin

 

Required Textbook

Title: Conflict Mode Instrument

Edition: 1st

Authors: Thomas Killman

Publisher: Organization Learning Resources

 

For information on the UofC Bookstore hours, store locations or how to purchase textbooks please go to: http://www.calgarybookstore.ca

To compare new and used textbook prices, visit: http://calgary.verbacompare.com/comparison?id=104502

Textbooks and course packs are available for purchase from our UofC Bookstore, located at the main campus on the first floor of the MacEwan Student Centre.  If you prefer, visit the Bookstore website to order online and have them delivered to your home or office.  - http://calgarybookstore.ca/

  Section Notes:  

Prerequisite: BMC 352 Learning Online

It is not possible to register online for this course until you have successfully completed BMC 352 Learning Online or have a Learning Online Prerequisite Waiver in your profile. You may enrol in this course, by telephone, if you are enrolled in a section of BMC 352 that will be completed before this course begins.
  • This course will be delivered using Desire2Learn (D2L).
  • Unless notified, all online courses are available at 9 am on the start date.
A $25 fee applies for course withdrawals and transfers.  
 
  BMC 212 - 090 Conflict Management  
  Summer 2017   Status:  Available
 
Class:   Tue, Thu 6:00PM - 9:00PM
11 Jul 2017 to 01 Aug 2017
Number of Sessions: 7 Sessions
Hours: 20.00
Course Fees:   Flat Fee non-credit    $445.00
Potential Price Adjustments:
 
Campus: Downtown
Delivery Options:  Class
  Reading List / Textbook:  

Required Textbook

Title: Difficult Conversations: How to Discuss What Matters Most

Edition: 10th Anniversary

Authors: Douglas Stone, Bruce Patton, Sheila Heen

Publisher: Penguin

 

Required Textbook

Title: Conflict Mode Instrument

Edition: 1st

Authors: Thomas Killman

Publisher: Organization Learning Resources

 

For information on the UofC Bookstore hours, store locations or how to purchase textbooks please go to: http://www.calgarybookstore.ca

To compare new and used textbook prices, visit: http://calgary.verbacompare.com/comparison?id=104502

Textbooks and course packs are available for purchase from our UofC Bookstore, located at the main campus on the first floor of the MacEwan Student Centre.  If you prefer, visit the Bookstore website to order online and have them delivered to your home or office.  - http://calgarybookstore.ca/

  Section Notes:  

The instructor may choose to use Desire2Learn (D2L), an online learning environment, to post the Course Outline and other course materials. If you have questions about using D2L, let your instructor know when you attend the first class. D2L may not be available before the start date of the course.

A $25 fee applies for course withdrawals and transfers.  
 


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