The high reliance on information technology infrastructure by organizations has placed a significant demand on information system organizations to be both effective and efficient. The framework of Information Technology Infrastructure Libraries (ITIL) Service Management has now become the de-facto best practice worldwide for the provision of high-quality IT services that customers demand.
Continuing Education and Procept Associates Ltd. offer this program for professionals who are completing the ITIL V3 Foundation Certificate in IT Service Management. The course uses the ITIL framework, and prepares participants to write the ITIL Foundations examinations at the end of the course.
Course offered
Contact
Phone: 403-220-2988
Toll-free: 1-866-220-4992 (outside of Calgary)
Fax: 403-284-5702
Email: business.conted@ucalgary.ca