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Course Description

All organizations have conflict. Healthy organizations encourage conflict and deal with it in a positive, creative manner to reap the benefits of new ideas and improved relationships. This one-day seminar can help you, and your organization, develop a positive approach to conflict resolution. You will gain an understanding of how conflict affects individuals and teams in the workplace. You will examine your approach to dealing with conflict at work, and you will be introduced to, and assisted in, the development of alternative strategies. This seminar will benefit anyone wanting to understand and deal as effectively as possible with conflict.

Course Details

Upon completion of this course, successful students will be able to:

  • Identify the sources of conflict: organizational dynamics and individual differences
  • Examine the Creative Conflict Resolution Model: steps to take in resolving conflict
  • Apply strategies when dealing with emotion, including anger, in conflict situations
  • Analyze essential communication skills for resolving conflict
  • Evaluate using interests to develop creative solutions to conflict problems

Notes

 

Prerequisites

Same as BUS 112 Creative Conflict Resolution: Making the Most of Differences

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Thank you for your interest...

Unfortunately, this course is not currently open for enrolment.

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