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Course Description

Discover the power of harmonious collaboration. Develop your ability to effectively manage and transform team conflicts into catalysts for growth and success.

Teams are composed of people with various personality traits and unique motivations. Alterations in the composition of even one member can transform the entire group dynamic. Harness the power of your team's diverse motivations and ensure effective performance by addressing clashes among team members and taking immediate action while maintaining a positive work environment.

Course Details

Upon completion of this course, successful students will be able to:

  • Identify symptoms of team conflict and define the source of conflict and the role each member plays in the scenario.
  • Identify communication barriers and conflict styles to gain self-awareness of your own conflict style and that of others, enabling effective management of conflicts through constructive approaches.
  • Explain conflict management methodologies that frame and guide Sustainable Conflict Resolution through intercultural competencies and communication tactics development to ensure individuals, teams, and organizations' interests are met.
  • Employ an unbiased approach while communicating to avoid stereotyping and maintain professionalism and transparency during the conflict resolution process.
  • Outline how emotional intelligence plays a role in the process of conflict resolution and develop a deeper understanding of one's own emotions, triggers, and responses in conflict situations which will enable them to manage emotions effectively.
  • Illustrate broader conflict management approaches needed to navigate and resolve conflicts from equity, diversity, inclusion, and accessibility (EDIA) conversations or situations in a manner that upholds EDIA principles and fosters an inclusive and harmonious work or social environment.

Topics of Instruction

  • Group dynamics
  • Communication gaps and Intercultural competencies
  • Emotional Intelligence: empathizing, reflecting emotions
  • Innovative conflict resolution through EDIA good practices
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Enrol Now - Select a section to enrol in
Type
Class
Days
W, Th
Time
8:30AM to 4:30PM
Dates
Mar 11, 2026 to Mar 12, 2026
Schedule and Location
View Details
Hours
14.0
Campus
Delivery Options
Class  
Course Fees
Flat Fee non-credit $0.00
Section Notes

This corporate course is open to ARC Resources enrollments only.

You must register for a course at least 5 Business Days before the course start date. If you wish to enroll after this cut-off, please get in touch with your learning and development Team at LearningandDevelopment@arcresources.com

The deadline to register for this course is March 4, 2026.

If you are traveling to Calgary to attend a session, it is your responsibility to book your charter flight and accommodation.

For more details and access to the links above, see the ARC Resources Develop@ARC Program Overview.

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