Course Description

Tired of the 'blame game'? Spending too much time chasing missed deadlines? Unclear roles, responsibilities, and deliverables create disappointment, rework, and tension in the workplace. Learn about your sphere of influence by understanding what is within each individual's control. Discover how you can negotiate agreements and focus on solutions both with and without formal authority. Also, identify methods of achieving personal and organizational accountability.


  • Accountability versus responsibility
  • Assessing your role
  • Defining roles and clear outcomes
  • Focusing on solutions
  • Following up on commitments
  • Setting timelines and next steps
  • Providing feedback to enhance results

Certificate for Emerging Leaders: Personal Effectiveness


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