COR 594 - Customer Service Philosophy and Expectations
Course Description
In our 3.5-hour workshop, your team will collaboratively document and formalize your customer service philosophy and behavioural expectations. Participants will develop a unified approach to delivering exceptional customer service through engaging team-building activities, discussions, and role-playing scenarios. This workshop fosters a cohesive team environment and ensures consistent, high-quality customer interactions.
Course Details
Upon the completion of this course, successful students will be able to:
- Identify key elements of a customer service philosophy.
- Explain the importance of a unified customer service philosophy.
- Describe the role of behaviour in delivering exceptional customer service.
- Examine the effectiveness of various behaviours in achieving customer satisfaction.
- Analyze different customer service philosophies and their impact on customer interactions.
- Develop a unified customer service philosophy statement.
- Design a visual representation of the customer service philosophy and behavioural expectations for team reference.
Topics of Instruction
- Defining Customer Service Philosophy
- Establishing Behavioral Expectations
- Team-Building Activities