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Course Description

In our 3.5-hour workshop, your team will collaboratively document and formalize your customer service philosophy and behavioural expectations. Participants will develop a unified approach to delivering exceptional customer service through engaging team-building activities, discussions, and role-playing scenarios. This workshop fosters a cohesive team environment and ensures consistent, high-quality customer interactions.

Course Details

Upon the completion of this course, successful students will be able to:

  • Identify key elements of a customer service philosophy.
  • Explain the importance of a unified customer service philosophy.
  • Describe the role of behaviour in delivering exceptional customer service.
  • Examine the effectiveness of various behaviours in achieving customer satisfaction.
  • Analyze different customer service philosophies and their impact on customer interactions.
  • Develop a unified customer service philosophy statement.
  • Design a visual representation of the customer service philosophy and behavioural expectations for team reference.

Topics of Instruction

  • Defining Customer Service Philosophy
  • Establishing Behavioral Expectations
  • Team-Building Activities
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Thank you for your interest...

Unfortunately, this course is not currently open for enrolment.

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