Course Description

In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practise providing reframing that leads toward resolution. More than merely changing language, reframing can shift the entire perception of an approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement.

Course Details

By completion of this course, successful students will be able to:

  • Identify situations and statements in which reframing can be used to assist in resolving a conflict.
  • Use reframing in a variety of simulated situations.
  • Use reframing to identify issues.
  • Use reframing to identify interests.
  • Use reframing to encourage constructive communication.
  • Use reframing to identify goals.
  • Use reframing to move beyond impasse.
  • Display an increasing level of self-awareness regarding own effectiveness using reframing.

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8:30AM to 4:30PM
Jun 15, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $245.00
  • Evelyn Peirce
Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus, and PDS 185 Negotiation Skills Level I or PDS 006 Mediation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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