Course Description

Building on the mediation process and skills learned in Mediation Skills Level I, this course moves to more challenging, complex and emotionally charged situations. Skills, theory and techniques include framing and tracking issues, probing for and clarifying interests, addressing power dynamics and adapting the mediation process to meet the needs of participants. You will discuss the development of a personal mediating style, legal and ethical issues in the mediation field, and caucusing. Emphasis is on skill development through simulated mediations, with assistance and feedback from trained coaches.


Course Details

By completion of this course, successful students will be able to:

  • Identify mediator style and influence on the mediation process, the professional of mediation and career paths.
  • During the mediation:
    a. Establish and maintain an environment that supports safety and collaboration.
    b. Remain impartial in dealing with participants and issues.
    c. Demonstrate responsiveness to procedural needs of the participants by adapting the mediation process to suit the issues and people involved.
  • Assist participants to:
    a. Clarify, frame, track, link and fractionalize their issues.
    b. Explore and clarify their interests.
    c. Move from a past to a present and future focus.
  • Communicate respectfully and constructively and assist participants to do so by:
    a. Assisting parties to deal with strong emotions.
    b. Defusing escalating emotions and personal attacks.
    c. Managing blame, hostility and resistance.
    d. Identify and address power dynamics between participants.
    e. Develop and encourage greater understanding between the participants and assist participants to reduce the interpersonal conflict between them.
  • Assist participants to make progress on their negotiable issues by:
    a. Using skills in combination to explore and clarify interests and to move from discussion/exploration to resolution/closure.
    b. Developing and using objective criteria.
    c. Developing options based on interests and criteria.
  • Use advanced communication skills to support the mediation process.
  • Describe drafting a memorandum of consensus.
  • Describe the appropriate involvement of other professionals.
  • Display an increasing level of self-awareness regarding own strengths and challenges as a beginning mediator.

Enrol Now - Select a section to enrol in

Online Synchronous
M, T
8:30AM to 4:30PM
Dec 07, 2020 to Dec 08, 2020
Online Synchronous
Th, F
8:30AM to 4:30PM
Dec 10, 2020 to Dec 11, 2020
Online Synchronous
8:30AM to 12:30PM
Dec 14, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $1,015.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus, and PDS 185 Negotiation Skills Level I, PDS 006 Mediation Skills Level I, PDS 007 Dealing With Anger.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Classes are held online in real-time (Mountain Time) at the specified time and dates.

This course uses:

  • Desire2Learn (D2L), an online learning management system. The instructor will post your course outline and other materials in D2L.
  • Zoom web conferencing software.

For more information, please visit our Online Learning Resources.

Unless notified, all online courses are available at 9 am MT the day before the start date. Students who register on (or after) the start date will receive access within one day of registration.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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