Course Description

Resolving Conflict on the Front Line

All members of organizations are expected and often required to handle workplace conflicts effectively, yet this can be a challenging task. This course will give you knowledge and skills for assessing workplace conflict, determining whether a collaborative process or a more formal intervention process is needed and choosing the best intervention approach. You will practise analyzing workplace conflicts, and using a collaborative process to intervene as a third party. You will learn to demonstrate leadership in addressing conflict in ways that move all people involved towards mutually agreeable solutions.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  • Describe the sources, costs, benefits and dynamics of organizational conflict.
  • Identify the range of organizational responses to conflict and the spectrum of intervention processes.
  • Demonstrate self-assessment of strengths and challenges as a leader in responding to organizational conflict.
  • Analyze a specific organizational conflict situation and select an appropriate collaborative intervention process.
  • Plan and prepare for the intervention.
  • Use a collaborative conflict resolution process to intervene effectively in an organizational conflict.


PDS 001 Foundations of Collaborative Conflict Resolution OR
PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus AND
PDS 185 Negotiation Skills Level I


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T, W, Th
8:30AM to 4:30PM
Jun 22, 2021 to Jun 24, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
  • Christine Burgess
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus, and PDS 185 Negotiation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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