Course Description

Conflict in a team situation is challenging and team members need strategies for positive resolutions. As an effective team member, you need to identify the dynamics at play in the team and learn and practise strategies for intervening to move the group towards resolution. Through role-play, case analysis and discussion, you will build your understanding of group role functions and problematic behaviours that interfere with the function of the team. You will practise a collaborative conflict resolution process.


Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution (CCR100) or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus (CCR101) and PDS 185 Negotiation Skills Level I (CCR170) or PDS 006  Mediation Skills Level I (CCR180).


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