Course Description

This course builds on the material in Foundations of Collaborative Conflict Resolution and Foundations of Collaborative Conflict Resolution: Workplace Focus, and presents theory, skills and approaches for managing one's own angry feelings and behaviours, and responding to anger in others. Angry, hostile or resistant feelings and behaviours are commonly generated in conflict situations. Efforts to resolve the conflict may be ineffective if these feelings are ignored or denied. Topics such as anger triggers, self-management, defusing skills, the origins of personal expressions of anger and disengaging from angry encounters are explored. Emphasis is on self-awareness and skill development through small-group exercises.

Course Details

By completion of this course, successful students will be able to:

  • Describe impact of anger on the collaborative approach to conflict.
  • Describe the components of anger and angry behaviour.
  • Identify own beliefs and behaviours associated with anger.
  • Describe personal history of development of anger responses.
  • Analyze the functions of anger.
  • Identify own anger triggers.
  • Describe the anger arousal cycle.
  • Use strategies to manage own anger.
  • Express own anger constructively.
  • Display an increasing level of self-awareness regarding own effectiveness in managing own anger and responding to the anger of others.


PDS 001 Foundations of Collaborative Conflict Resolution OR
PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus

Recommended: PDS 185 Negotiation Skills Level I


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T, W, Th
8:30AM to 4:30PM
Jun 09, 2020 to Jun 11, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
  • Leslie Allen
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus. Recommended PDS 185 Negotiation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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