Course Description

This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions, and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will mediate simulated disputes involving coworkers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  1. Describe the mediation process and the mediator’s role.
  2. Assess the appropriateness of a given situation for mediation.
  3. Establish and maintain an environment that supports safety and collaboration.
  4. Show respect to disputants.
  5. Identify issues brought to mediation based on participants’ perceptions of the conflict and assist participants to:
    • Shift from positions.
    • Move from a past focus to a present and future focus.
    • Clarify assumptions about actions and words.
    • Identify common goals.
  6. Build understanding between parties and identify participant interests.
  7. Keep discussion focused and assist parties to:
    • Develop options based on interests.
    • Identify objective criteria.
  8. Manage basic power dynamics.
  9. Use communication skills to support the mediation process.
  10. Display an increasing level of self-awareness regarding own beliefs, strengths and challenges as a beginning mediator.


PDS 001 Foundations of Collaborative Conflict Resolution OR
PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus

Recommended: PDS 185 Negotiation Skills Level I


Thank you for your interest in this course. Unfortunately, the course you have selected is currently not open for enrolment. Please contact us for more information.

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