This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions, and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will mediate simulated disputes involving coworkers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches.
Course Learning Outcomes
By completion of this course, successful students will be able to:
- Describe the mediation process and the mediator’s role.
- Assess the appropriateness of a given situation for mediation.
- Establish and maintain an environment that supports safety and collaboration.
- Show respect to disputants.
- Identify issues brought to mediation based on participants’ perceptions of the conflict and assist
a. Shift from positions:
b. Move from a past focus to a present and future focus.
c. Clarify assumptions about actions and words.
d. Identify common goals.
- Build understanding between parties and identify participant interests.
- Keep discussion focused and assist parties to:
a. Develop options based on interests.
b. Identify objective criteria.
- Manage basic power dynamics.
- Use communication skills to support the mediation process.
- Display an increasing level of self-awareness regarding own beliefs, strengths and challenges as a
PDS 001 Foundations of Collaborative Conflict Resolution, or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus. Recommended: PDS 185 Negotiation Skills Level I.