Course Description

This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions, and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will mediate simulated disputes involving coworkers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  1. Describe the mediation process and the mediator’s role.
  2. Assess the appropriateness of a given situation for mediation.
  3. Establish and maintain an environment that supports safety and collaboration.
  4. Show respect to disputants.
  5. Identify issues brought to mediation based on participants’ perceptions of the conflict and assist participants to:
    • Shift from positions.
    • Move from a past focus to a present and future focus.
    • Clarify assumptions about actions and words.
    • Identify common goals.
  6. Build understanding between parties and identify participant interests.
  7. Keep discussion focused and assist parties to:
    • Develop options based on interests.
    • Identify objective criteria.
  8. Manage basic power dynamics.
  9. Use communication skills to support the mediation process.
  10. Display an increasing level of self-awareness regarding own beliefs, strengths and challenges as a beginning mediator.


PDS 001 Foundations of Collaborative Conflict Resolution OR
PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus

Recommended: PDS 185 Negotiation Skills Level I


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T, W, Th
8:30AM to 4:30PM
Jun 01, 2021 to Jun 03, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus. Recommended PDS 185 Negotiation Skills Level I.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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