Course Description

Learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on simulated negotiations assisted by trained coaches.


Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  • Define interest-based negotiation.
  • Differentiate between issues, interests and positions.
  • Differentiate between interest-based and positional negotiating.
  • Determine situations in which negotiation is appropriate.
  • Develop a strategy to prepare for interest-based negotiation.
  • Express collaborative intent and establish a collaborative process.
  • Clarify and frame issues.
  • Use basic empathy, asserting, paraphrasing, summarizing and questioning to build understanding.
  • Identify and use interests of both parties as a basis for negotiating and developing options.
  • Describe how objective criteria can be used in a negotiation.
  • Use a problem-solving process that supports interest-based (collaborative) negotiation.
  • Display an increasing level of self-awareness regarding own effectiveness as a negotiator.


Recommended reading: Fisher, R and Ury, W. (1992). Getting to Yes: Negotiating Agreement Without Giving In (2nd ed.). New York: Penguin Books


PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus OR
PDS 001 Foundations of Collaborative Conflict Resolution


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Online Synchronous
T, W, Th
8:30AM to 4:30PM
May 12, 2020 to May 14, 2020
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Please call 403-220-2866 or 1-866-220-4992 to register if you have not completed the prerequisites.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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