Course Description

Foundations of Collaborative Conflict Resolution: Workplace Focus

Dealing effectively with workplace conflicts is a key competency for success in any job. This foundation course offers you effective and practical tools for resolving conflicts collaboratively in the workplace. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations.

Course Details

Course Learning Outcomes

By completion of this course, successful students will be able to:

  • Identify factors – personal, cultural, societal - that shape beliefs and behaviours in conflict.
  • Analyze advantages and disadvantages of different conflict styles and describe appropriate uses of each.
  • Describe the components of a collaborative approach to resolving conflict in interpersonal relationships.
  • Describe underlying beliefs, goals and conditions that support collaborative conflict resolution.
  • Use a collaborative process that includes opening, identifying, exploring and closing to hold a conflict resolution dialogue.
  • Clarify assumptions in interpersonal conflict.
  • Demonstrate a balance of both listening and talking in a conflict resolution dialogue.
  • Assess personal effectiveness in conflict resolution and your impact on others.


This course is equivalent to PDS 001 Foundations of Collaborative Conflict Resolution. Students must take one of these courses as a prerequisite for other required courses in the Conflict Resolution certificates.

Formerly: Resolving Conflict in the Workplace

Applies Towards the Following Certificate(s)


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T, W, Th
8:30AM to 4:30PM
May 04, 2021 to May 06, 2021
Schedule and Location
Delivery Options
Course Fees
Flat Fee non-credit $645.00
Reading List / Textbook

Role-play activities are an essential part of many conflict resolution courses and these activities are recorded on video. For this course, we ask that you come prepared to shoot video on your personal device (smartphone, laptop, tablet, etc). Please ensure that you know how to adjust the video settings on your device, and have sufficient storage for up to one hour of video.

If you are unable to bring a recording device, Continuing Education will provide a video camera to record your role-play sessions. In this scenario, we ask that you bring a 32 GB microSD class 10 memory card to class. Your video will be saved to this card. Larger capacity cards are not compatible with the recording equipment being used. Many retailers and Amazon.ca sell a memory card and card reader as a package. For questions, call 403-220-2866.

Section Notes

This course is equivalent to PDS 001 Foundations of Collaborative Conflict Resolution and students must take either PDS 001 or PDS 002 as a prerequisite for all other courses.

The last day to register for Conflict Resolution courses is five (5) business days prior to the course start date.

Students are expected to attend all sessions.

Unless otherwise stated, notice of withdrawal or transfer from a course must be received at least seven calendar days prior to the start date of the course.

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