Course Description

Learn practical ways of assisting teams to resolve conflicts as either an internal or external facilitator. Assess your facilitation strengths and practise leading a collaborative process, managing group dynamics, dealing with challenging behaviours, handling power struggles, identifying hidden agendas and assisting the group to come to agreement. This course uses discussion, role-play and case studies and is intended for those who are already comfortable and confident in using basic facilitation skills.


Prerequisite(s): PDS 001 Foundations of Collaborative Conflict Resolution (CCR100) or PDS 002 Foundations of Collaborative Conflict Resolution: Workplace Focus (CCR101) and PDS 185 Negotiation Skills Level I (CCR170) or PDS 006 Mediation Skills Level I (CCR180), and PDS 229 Conflict Dynamics in Groups (CCR210).


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